Substitute Teacher - ESS
(2026-04)
- Deliver instructional and classroom support across General Education, ESE, and unique-needs settings while implementing established lesson plans and curriculum.
- Provide 1:1 and small-group instruction while supporting IEP accommodations, modifications, academic needs, and student engagement.
- Apply classroom management, behavior intervention, de-escalation, redirection, and positive reinforcement to maintain a safe learning environment.
- Collaborate with teachers, administrators, ESE professionals, and support staff while maintaining FERPA compliance and student confidentiality.
Seasonal Customer Service Representative (CSR) - Maximus
(2025-10 - 2026-01)
- Managed high-volume inbound calls, emails, and web chats for Medicaid, Medicare, ACA, and government benefit programs.
- Processed applications, eligibility verification, benefits inquiries, claims, and account updates while ensuring accuracy and compliance.
- Performed data entry, record maintenance, documentation, and account verification across multiple computer systems and databases.
- Resolved customer concerns through problem-solving, conflict resolution, multitasking, troubleshooting, and appropriate escalation.
Home Health Aide (HHA) - Executive Home Care of Southeast Tampa
(2025-06 - 2025-08)
- Provided personal care and Activities of Daily Living (ADLs), including bathing, dressing, grooming, toileting, and mobility assistance.
- Assisted with medication reminders/administration, meal preparation, feeding, hydration, and established care-plan needs.
- Delivered compassionate, patient-centered care while promoting safety, dignity, independence, confidentiality, and infection-control practices.
IT Support Specialist / Systems Technician Apprentice - CareerSource Tampa Bay
(2025-02 - 2025-06)
- Provisioned and maintained Windows and Chrome OS devices using Google Admin Console, including BIOS, firmware, OS updates, and diagnostics.
- Managed IT asset inventory, hardware deployment, device tracking, tagging, documentation, and inventory control.
- Performed Microsoft Azure user onboarding, account provisioning, and access setup while supporting end-user technical needs.
- Troubleshot hardware, software, and network connectivity issues, including network-port tracing, laptop maintenance, and system documentation.
Overnight Customer Service Agent - Rebel Convenience Stores
(2024-10 - 2025-01)
- Delivered customer service in a fast-paced overnight environment while resolving questions and concerns professionally.
- Processed cash, credit, and debit transactions using POS systems, including cash drawer balancing and shift reporting.
- Managed inventory, restocking, deliveries, loss prevention, food preparation, fuel-pump monitoring, safety, and overnight store operations.
Home Health Aide (HHA) - All Ways Caring HomeCare
(2024-03 - 2024-07)
- Provided ADL and personal-care assistance, including bathing, dressing, grooming, toileting, mobility, meals, feeding, hydration, and medication support.
- Promoted client safety, dignity, independence, and well-being while maintaining a clean and safe home environment.
Nanny / Senior Helper / Housekeeper - Care.com
(2023-05 - 2024-12)
- Provided personal care, ADL assistance, mobility support, companionship, supervision, and safety support for children and older adults.
- Prepared meals, completed grocery shopping and errands, and provided reliable transportation based on individual and family needs.
- Performed light housekeeping, laundry, organization, and household maintenance to maintain clean and safe environments.
Hospitality Freelancer - Qwick & Instawork
(2022-12 - 2024-12)
- Provided on-demand hospitality, customer service, food and beverage, and event support for restaurants, hotels, caterers, stadiums, and special events.
- Assisted with guest services and event setup/breakdown while adapting quickly to high-volume environments, varying procedures, and diverse teams.
- Demonstrated strong communication, teamwork, reliability, professionalism, and time-management skills across flexible assignments.
Substitute Teacher - Kelly Education
(2022-09 - 2026-04)
- Delivered classroom instruction across multiple grade levels while implementing teacher-provided lesson plans and established curriculum.
- Utilized classroom management, behavioral support, and student supervision to maintain a safe, productive learning environment.
- Promoted student engagement and continuity of instruction while following classroom procedures and communicating relevant progress or concerns.
ESE Instructional Paraprofessional - Bexley Elementary School
(2021-11 - 2022-02)
- Provided 1:1 and small-group instructional support to students with Exceptional Student Education (ESE) needs.
- Assisted with classroom management, student supervision, academic reinforcement, behavioral support, and instructional materials.
- Collaborated with classroom teachers to maintain a structured, inclusive, and supportive learning environment.
Packer / Stocker - The Folsom Corporation
(2022-06 - 2022-06)
- Picked, packed, verified, and prepared merchandise while maintaining inventory accuracy, quality control, and productivity standards.
Substitute Teacher - ESS
(2021-08 - 2021-11)
- Implemented lesson plans while providing classroom instruction, student supervision, behavioral support, and continuity of instruction.
- Documented relevant student progress, behavior, and classroom activities for teacher follow-up and communication.
Warehouse Associate - Amazon
(2021-06 - 2021-07)
- Processed incoming inventory and completed picking, packing, order fulfillment, and shipping in a high-volume warehouse environment.
- Maintained inventory accuracy, stock organization, workplace safety, quality, and productivity standards.
Speedy Associate - Speedway
(2020-07 - 2022-07)
- Delivered customer service and processed cash, credit, and debit transactions using POS systems.
- Managed merchandise restocking, inventory control, product organization, and daily store operations in a fast-paced retail environment.
