Diamond Beckett

Versatile professional with experience in education, healthcare, customer service, IT support, hospitality, retail, and warehouse operations. Skilled in classroom and ESE support, patient care and ADLs, high-volume customer service, data entry, Microsoft Azure, Google Admin Console, inventory control, documentation, and safety/compliance procedures. Known for adaptability, professionalism, clear communication, and effective support in fast-paced environments.

Substitute Teacher - ESS

(2026-04)

• Deliver instructional and classroom support across General Education, ESE, and unique-needs settings while implementing established lesson plans and curriculum.
• Provide 1:1 and small-group instruction while supporting IEP accommodations, modifications, academic needs, and student engagement.
• Apply classroom management, behavior intervention, de-escalation, redirection, and positive reinforcement to maintain a safe learning environment.
• Collaborate with teachers, administrators, ESE professionals, and support staff while maintaining FERPA compliance and student confidentiality.

Seasonal Customer Service Representative (CSR) - Maximus

(2025-10 - 2026-01)

• Managed high-volume inbound calls, emails, and web chats for Medicaid, Medicare, ACA, and government benefit programs.
• Processed applications, eligibility verification, benefits inquiries, claims, and account updates while ensuring accuracy and compliance.
• Performed data entry, record maintenance, documentation, and account verification across multiple computer systems and databases.
• Resolved customer concerns through problem-solving, conflict resolution, multitasking, troubleshooting, and appropriate escalation.

Home Health Aide (HHA) - Executive Home Care of Southeast Tampa

(2025-06 - 2025-08)

• Provided personal care and Activities of Daily Living (ADLs), including bathing, dressing, grooming, toileting, and mobility assistance.
• Assisted with medication reminders/administration, meal preparation, feeding, hydration, and established care-plan needs.
• Delivered compassionate, patient-centered care while promoting safety, dignity, independence, confidentiality, and infection-control practices.

IT Support Specialist / Systems Technician Apprentice - CareerSource Tampa Bay

(2025-02 - 2025-06)

• Provisioned and maintained Windows and Chrome OS devices using Google Admin Console, including BIOS, firmware, OS updates, and diagnostics.
• Managed IT asset inventory, hardware deployment, device tracking, tagging, documentation, and inventory control.
• Performed Microsoft Azure user onboarding, account provisioning, and access setup while supporting end-user technical needs.
• Troubleshot hardware, software, and network connectivity issues, including network-port tracing, laptop maintenance, and system documentation.

Overnight Customer Service Agent - Rebel Convenience Stores

(2024-10 - 2025-01)

• Delivered customer service in a fast-paced overnight environment while resolving questions and concerns professionally.
• Processed cash, credit, and debit transactions using POS systems, including cash drawer balancing and shift reporting.
• Managed inventory, restocking, deliveries, loss prevention, food preparation, fuel-pump monitoring, safety, and overnight store operations.

Home Health Aide (HHA) - All Ways Caring HomeCare

(2024-03 - 2024-07)

• Provided ADL and personal-care assistance, including bathing, dressing, grooming, toileting, mobility, meals, feeding, hydration, and medication support.
• Promoted client safety, dignity, independence, and well-being while maintaining a clean and safe home environment.

Nanny / Senior Helper / Housekeeper - Care.com

(2023-05 - 2024-12)

• Provided personal care, ADL assistance, mobility support, companionship, supervision, and safety support for children and older adults.
• Prepared meals, completed grocery shopping and errands, and provided reliable transportation based on individual and family needs.
• Performed light housekeeping, laundry, organization, and household maintenance to maintain clean and safe environments.

Hospitality Freelancer - Qwick & Instawork

(2022-12 - 2024-12)

• Provided on-demand hospitality, customer service, food and beverage, and event support for restaurants, hotels, caterers, stadiums, and special events.
• Assisted with guest services and event setup/breakdown while adapting quickly to high-volume environments, varying procedures, and diverse teams.
• Demonstrated strong communication, teamwork, reliability, professionalism, and time-management skills across flexible assignments.

Substitute Teacher - Kelly Education

(2022-09 - 2026-04)

• Delivered classroom instruction across multiple grade levels while implementing teacher-provided lesson plans and established curriculum.
• Utilized classroom management, behavioral support, and student supervision to maintain a safe, productive learning environment.
• Promoted student engagement and continuity of instruction while following classroom procedures and communicating relevant progress or concerns.

ESE Instructional Paraprofessional - Bexley Elementary School

(2021-11 - 2022-02)

• Provided 1:1 and small-group instructional support to students with Exceptional Student Education (ESE) needs.
• Assisted with classroom management, student supervision, academic reinforcement, behavioral support, and instructional materials.
• Collaborated with classroom teachers to maintain a structured, inclusive, and supportive learning environment.

Packer / Stocker - The Folsom Corporation

(2022-06 - 2022-06)

• Picked, packed, verified, and prepared merchandise while maintaining inventory accuracy, quality control, and productivity standards.

Substitute Teacher - ESS

(2021-08 - 2021-11)

• Implemented lesson plans while providing classroom instruction, student supervision, behavioral support, and continuity of instruction.
• Documented relevant student progress, behavior, and classroom activities for teacher follow-up and communication.

Warehouse Associate - Amazon

(2021-06 - 2021-07)

• Processed incoming inventory and completed picking, packing, order fulfillment, and shipping in a high-volume warehouse environment.
• Maintained inventory accuracy, stock organization, workplace safety, quality, and productivity standards.

Speedy Associate - Speedway

(2020-07 - 2022-07)

• Delivered customer service and processed cash, credit, and debit transactions using POS systems.
• Managed merchandise restocking, inventory control, product organization, and daily store operations in a fast-paced retail environment.

College Coursework - Hillsborough Community College

High School Diploma - East Bay High School (2020)