Diamond Jeffrey

Outgoing and dependable professional with experience supporting clients, resolving concerns, maintaining accurate records, and delivering exceptional customer service in healthcare, education, retail and pet care environments. Strong communicator with proven skills in conflict resolution, relationship building, multitasking, and creating positive customer experiences

Customer Service Representative / Trainer at Chews A Puppy (2024-06 – 2026-01)

• Answered client questions, helped onboard 20+ new puppy owners per week, and processed required paperwork within daily deadlines.
• Led training sessions for puppies and adult dogs, teaching owners basic obedience and handling skills, resulting in high customer satisfaction ratings.
• Provided customer support and guidance to ensure positive experiences for both pets and owners, contributing to a 95% customer retention rate.

Assistant Teacher - Special Needs Support at The Learning Experience (2022-02 – 2024-12)

• Adapted lessons and supported individualized learning plans.
• Encouraged communication, engagement, and positive interactions.
• Redirected challenging behaviors and supported emotional regulations.

Beauty Consultant at Walgreens (2019-11 – 2023-02)

• Delivered personalized beauty consultations and outstanding customer service.
• Maintained attractive product displays, managed inventory, and supported promotional efforts.
• Consistently met customer satisfaction goals through friendly, informed assistance.

Associate of Science (A.S.) in Sonography / Healthcare Studies – Valencia College