Senior Customer Service Representative / Trainer at Georgia Eye Associates (2023-09 – Present)
- Handle high-volume inbound calls and patient inquiries while maintaining exceptional customer service standards.
- Schedule appointments, verify insurance benefits, and provide detailed information regarding procedures and services.
- Train and mentor new employees on company policies, scheduling procedures, and customer service expectations.
- Resolve patient concerns and complaints professionally, ensuring patient satisfaction and retention.
- Collaborate with physicians, technicians, and administrative staff to coordinate patient care.
- Maintain accurate patient records while adhering to HIPAA compliance standards.
Credit Counselor at CCCS of Chattanooga (2019-02 – 2023-09)
- Assisted clients with debt management, budgeting, and financial planning strategies.
- Conducted detailed financial assessments to develop customized repayment plans.
- Negotiated with creditors to obtain favorable payment arrangements for clients.
- Educated clients on credit improvement, financial literacy, and debt reduction strategies.
- Maintained accurate documentation and confidential client records.
- Built strong client relationships through exceptional customer support and follow-up services.
Client Support Specialist at Maxim Healthcare Services (2018-11 – 2019-02)
- Served as the primary point of contact for client inquiries via phone and email.
- Provided information regarding services, policies, and procedures.
- Resolved customer concerns efficiently while maintaining a high level of professionalism.
- Coordinated with multiple departments to ensure timely issue resolution.
- Maintained client records and updated account information accurately.
- Built and maintained positive relationships with clients and healthcare professionals.
Customer Service Representative at Office Team Staffing (2014-06 – 2018-09)
- Assisted customers with account setup, service requests, and problem resolution.
- Managed a high volume of inbound and outbound customer communications.
- Provided product and service information while ensuring customer satisfaction.
- Maintained detailed customer records and updated databases accurately.
- Supported team goals by meeting productivity and service expectations.
- Developed strong relationships with clients through effective communication.
Retail Sales Manager at Dollar Tree (2010-01 – 2014-05)
- Managed daily store operations, staff scheduling, and inventory control.
- Led and motivated a team to exceed sales and customer service goals.
- Trained and coached employees on sales techniques and company procedures.
- Handled customer concerns and resolved issues promptly and professionally.
- Monitored store performance and implemented strategies to improve profitability.
- Maintained compliance with company policies, safety standards, and cash-handling procedures.
