Leticia Cortes

Ambitious Human Resources Administration professional who has a comprehensive understanding of labor laws and benefits administration. Adept at following complex instructions, helping to maintain important files, and keeping up with required state and federal filings. Specializes in seasonal employees and large personnel populations. Ready to take on a challenging new role with a growing team.

HR/ Customer Service Representative/ Workers Compensation at Pirate Staffing Corporate Office (2018-09 – 2025-04)

Handled 29 different branches - California (15), Texas (5), Maine (2), Louisiana (1), New Mexico (2), Florida (1), Arizona (1) and Georgia (2). Excellent organizational, customer service, leadership, decision making, and communication skills.

• Coordinate information and documents to bring claims to closure.
• New hires (TX,NM, AZ,LA), Workers Comp (CA,FL,GA,ME,NM,AZ,LA) E-verify (GA), EDD (CA), Unemployment (CA,TX,NM,ME,FL,GA,LA) Child Support (CA), E-verification (CA), Invoicing (ALL 29 branches), Telemarketing (CA) and manage subpoenas (CA) and Submit checks into AR (CA).
• Monitor all opened claims and lawsuits to quickly provide necessary information.
• Provide claim information, assist with submission of claims and make outbound calls to gather missing information on incomplete claims.
• Research partner separations and build claim responses; ensure the timely, courteous and professional follow up to incoming phone calls, and emails.
• Make outbound calls to carrier, injured employee & health care providers to obtain work status and case notes.

Coordinator Trainer at Bed Bath & Beyond Processing Center (2014-10 – 2018-06)

• Gathered and organized materials in support of inbound operations.
• Represented the organization at personnel-related hearings and investigations.
• Organized and led a every-day staff orientation and training to promote collaboration. Copied, logged and scanned supporting documentation.
• Tracked attendance and progress against goals for each participant.
• Ability to implement high standards, and provide information on procedures or policies.

Assistant Manager, Cashier at La Mejor De Michoacan, Inc. (2010-06 – 2014-05)

• Received payment by cash, check, credit cards, vouchers, or automatic debits.
• Assisted customers by providing information and resolving their complaints.
• Answered customers' questions and provided information on procedures or policies.
• Checked to ensure that appropriate changes were made to resolve customers' problems. Resolved customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Phlebotomy – North Georgia Nursing Academy

– Lanier Technical College

Diploma – Gainesville High School