Diana Vata

Operations Manager with 4+ years of experience in luxury dermatology and aesthetic practice operations, progressing from Front Office Manager to overseeing broader practice operations. Experienced in team leadership, workflow optimization, staff development, performance management, patient experience, scheduling, revenue initiatives, inventory management, vendor coordination, and cross-functional collaboration. Analytical and solutions-oriented leader with a strong ability to identify operational opportunities, implement process improvements, and motivate teams to achieve business and service goals.

Known for maintaining high standards of organization, accountability, and elevated patient service in a fast-paced healthcare environment.

Operations Manager - NicholsMD of Greenwich - Greenwich, CT

(2024)

• Oversee day-to-day operations of a luxury dermatology and aesthetic medical practice, ensuring efficient workflows, exceptional patient experiences, and alignment with organizational goals.
• Lead and support front office, medical assistant, aesthetic, and clinical teams, providing ongoing coaching, training, performance feedback, and operational guidance.
• Manage staffing, scheduling, coverage, and daily workflow across departments to optimize productivity, patient flow, and provider utilization.
• Analyze operational and revenue performance metrics to identify trends, address gaps, and implement strategies that improve efficiency, patient retention, and overall practice performance.
• Partner with leadership and providers on revenue initiatives, promotional campaigns, patient outreach, and service-line growth strategies.
• Coordinate major practice initiatives and events, including annual promotional campaigns, VIP patient experiences, staff incentives, and new-location operations.
• Develop and implement standardized processes, workflows, checklists, and training materials to improve consistency and accountability across the practice.
• Oversee inventory management, retail operations, vendor relationships, purchasing, and facility-related needs to support seamless daily operations.
• Address employee and patient concerns with sound judgment, professionalism, and a solutions-oriented approach while maintaining a high standard of service.
• Monitor team performance and operational results, identifying opportunities for improvement and working collaboratively with managers and staff to achieve established goals.
• Support recruitment, onboarding, training, and development of new team members, ensuring employees are equipped to meet operational and service expectations.
• Collaborate cross-functionally with clinical and administrative leadership to improve communication, resolve operational challenges, and enhance the overall patient journey.

Front Office Manager - NicholsMD of Greenwich - Greenwich, CT

(2022 - 2024)

• Managed daily front office operations, including scheduling, patient communication, billing, payment processing, and administrative workflows.
• Created staff schedules and coordinated coverage to ensure appropriate support during high-volume periods and provider appointments.
• Supervised and trained front office team members, providing day-to-day coaching and support to improve performance and consistency.
• Monitored front office performance metrics and implemented workflow improvements to increase efficiency and enhance the patient experience.
• Managed patient concerns with empathy and professionalism, maintaining strong relationships and supporting patient retention.
• Reconciled end-of-day reports and monitored financial transactions to ensure accurate billing and payment processing.
• Maintained accurate patient records and supported compliance with privacy, safety, and administrative procedures.
• Managed inventory and coordinated with vendors to maintain appropriate product and office supply levels.

Salon Coordinator - Eurospa Hair Salon - Pleasantville, NY

(2016 - 2022)

• Scheduled appointments by phone, email, and in person while recommending additional services and coordinating stylist availability.
• Facilitated smooth transitions between appointments by managing wait times and daily workflow during high-volume periods.
• Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
• Managed inventory levels for salon products and maintained accurate financial and operational records.
• Trained new employees in salon procedures and supported stylists and clients during holidays and special events.

Administrative Assistant Intern - Visiting Nurse Services of New York - New York, NY

(2021-05 - 2021-06)

• Prepared and edited documents and reports for quality and accuracy; assisted with office filing and records organization.
• Received and screened incoming calls, emails, and visitors and alerted the administrative manager to priority matters.

Bachelor of Science - Health Services Administration - Lehman College (2021-05)