Diane Chappel

Accomplished Quality Assurance Manager/Test Lead specializing in Test Implementation, Project and Team Management, QA Industry Standards, Process, Methods, and Procedures. Strong validation and compliance skills. Knowledge of app testing with mobile devices with successful launch of product to market for POS & O2C.

Experienced with managing, improving, implementing test execution and defect management processes. With over 20 years QA experience, will provide comprehensive reporting, Milestone deliverables, to mitigate risks for both Client and team. Manage all Phases of QA within Waterfall and Agile Methodologies.

Quality Assurance Manager/Test Lead - WiPro Ltd.

(2026-02)

Web & Laptops: Global Software and Tech Company - verify web browsers and various laptops for compatibility. Reconfigure/flash laptops with multiple builds to download games and windows applications. AI Machine Learning and peripheral verification. Utilize proprietary test tool sets for verification in conjunction with Azure DevOps. Documenting SOPs and worksheet templates.

Quality Assurance Manager/Test Lead - Accenture

(2015-03 - 2025-07)

• Life Science (2+ Years): Created and implemented QA process among client, onshore, and offshore QA testers for a new web and mobile app. Provided framework for test execution, requirement traceability matrix, defect management process, and validation/compliance.
• Utilities (5+ Years): Provided gap analysis, reporting and documentation to mitigate risks for customer billing front end and backend. Managed System Migration with Multi Vendors and client. Created CIP Manual Test Process framework adopted Corporate Wide for all CIP Utility Projects. Provided framework for system migrations, LOEs with Test estimations for Cloud Lift and Shift.
• Automotive (1 Year): Verified various methods of customer purchase for Multiple Star Link options. Managed daily test execution using Agile and Waterfall methodologies (Hybrid). Created and implemented process for test approach customized for client. Reporting, coordinating test execution and defect management. Implemented Apium sanity test suite and regression suite – first time in Industry (groundbreaking).
• Telcom, E-Commerce POS O2C, WFM, Finance (5+ Years): Verified cell phone integrity of customer purchases for Telcom individual plans & B2B plans. Verified Retail & Entertainment Industry purchases, utilizing mobile apps and websites. Verified Drug Store purchases with multiple payment options and loyalty programs. Shopping cart transactions, customer loyalty points purchasing with various methods of payments for both apps and websites. Managed System Migration with Multi Vendors, XFN Teams, and

Quality Assurance Manager/Test Lead - Primus Software - AT&T

(2012-03 - 2015-03)

Telcom, E-Commerce POS O2C: 3 Years Experience - Verified multiple product releases for AT&T Enterprise Team on web portals and devices, i.e., Android, iOS, Tablets, BlackBerry, Windows, and various web browsers for high profile applications. Tested in a UAT capacity; providing go/no go utilizing Agile methodologies. Generated reports and created documentation for test summaries, project tracking, and requirements. Assisted with implementing process improvements. Managed team resources, and various projects.

Corporate tools utilized: Quality Center, Rally, Q Enterprise, SharePoint, PC Companion, Droid Explorer, and iPhone Configuration Utility.

• Performed analysis and reported on requirements for test coverage of 3rd party and internal applications.
• Managed and trained resources for test coverage and test execution.
• Created and executed test cases for internal, domestic, and international applications.
• Worked directly with 3rd party vendors and application partners.
• Coordinated defect management (triage calls) and defect reporting.

A.A.S. - Business - Kingsborough Community College (1996)

Business Management - St. Francis College (1998)