Dianne Kirkpatrick

I am eager to take on a new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills on building relationships and resolving problems. Adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.

Funeral Director at Maley Yarbrough Funeral Home (2021-01 – Present)

The Funeral Director serves as a compassionate professional dedicated to guiding families through one of the most difficult times in their lives while managing all aspects of funeral service operations. This position requires exceptional communication, organizational, and leadership skills, along with the ability to balance empathy with business responsibilities.

The Funeral

Director coordinates every detail of funeral arrangements, ensures compliance with state regulations, maintains accurate records, and provides outstanding service from the first call through final disposition.

• Meet with individuals and families to arrange funeral, memorial, cremation, and cemetery services while providing compassionate guidance and support.
• Respond to first calls and be available for after-hours removals and emergencies as part of an on-call rotation multiple days each month.
• Work every other weekend, ensuring continuous, high-quality care for families and smooth operation of the funeral home.
• Prepare and present funeral service contracts, accurately documenting services, merchandise selections, pricing, and legal authorizations.
• Assist families with selecting caskets, urns, vaults, memorial products, keepsakes, flowers, and other merchandise while educating them on available options.
• Process payments, receive and record money intake, prepare deposits, and maintain accurate financial documentation.
• Complete death certificates, permits, insurance paperwork, veterans benefits documentation, and all required state and federal reports.
• Coordinate with clergy, cemeteries, crematories, florists, musicians, vendors, and other service providers to ensure every detail is completed on schedule.
• Build and maintain detailed service files while ensuring compliance with Tennessee funeral service laws and funeral home policies.
• Prepare schedules, coordinate staff assignments, and communicate effectively with all departments to ensure seamless service delivery.
• Adhere to strict timelines while managing multiple services, meetings, and administrative responsibilities simultaneously.
• Work collaboratively within a team-focused environment, supporting coworkers and contributing to a positive, service-driven workplace culture.
• Demonstrate professionalism, adaptability, and sound judgment while overcoming unexpected challenges and changing family needs.
• Maintain confidentiality, professionalism, and respect in every interaction with families, coworkers, healthcare professionals, and community partners.
• Participate in community outreach, public relations, and funeral home events to promote services and strengthen community relationships.
• Maintain a clean, organized, and welcoming facility while ensuring all preparation and service areas meet professional standards.

Store Manager at Farmers Home Furniture (2018-12 – 2020-11)

Supervises, directs, and evaluated assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performances appraisals.

• Overseeing and directing the daily activities for all area of assigned store to include accounts receivable, collections, sales, warehouse, delivery, general office, etc. planning and preparing employee work schedules, approving vacation and leave time. Ensuring proper allocation of personnel and other resources.
• Maintaining profit and sales goals established by corporate guidelines. Reviewing reports such as sales, profit and loss statements, credit reports, payment history reporting, etc.
• Ensuring compliance of employees with established security, sales, and record keeping procedures and practices.
• Maintaining opening and closing of the store, cash drawers, bank statements, and bank deposits.

Credit Manager at Farmers Home Furniture (2016-11 – 2018-12)

I was responsible for work functions associated with coordinating, overseeing, and managing AR and collection duties. I was responsible for approving or declining and issuing lines of credit to applicants. Conduction credit investigations, and ensuring that customers with past due accounts are properly collected. Running daily reports, cash drawers, keeping up to date proper log books, taking customer complaints, working one on one with the customer to help them in any way.

• Telephone collection, field collections, running TLO investigations, any type of court documents, default judgements, etc.
• Making sure that all NSF checks are handled the proper way according to state laws.
• Filing, preparing folders after applicant becomes a customer.
• Inventory control, conducting monthly inventory cycle counts, making sure orders are correct, product quality assurance, following up with customers on a daily and monthly basis as needed.

Account Specialist at United Credit Corp (2015-04 – 2016-10)

My job consisted of but is not limited to answering phone, daily cash drawer, bank pick up and drop offs, posting payments, running daily reports, taking credit applications, running credit reports, drafts, turndown applicants, helping with month end, justice court cases, legal suits, marketing with partners, collection calls, garnishments, putting folders together, filing, handling all returned payments, & title filing with the state. I work with our attorney on client cases that work or live in TN. Working the monthly/yearly P & L accounts.

I also process all the insurance claims that come into the office, make sure that all the monthly bill for the office are paid, cut the checks for the office, receipt the money for the office. I help the office manager in anything that she may need.

CSR/ Assistant Manager at Advance America (2014-08 – 2015-04)

My duties with this company consist of daily collections, daily lending, cash handling, opening and closing an office, running daily reports, marketing, title loan process, phone routes, filling in for managers in other centers when they are out, traveling office to office, monthly focus, meetings, filing, bank deposits, pay day lending, meeting monthly goals, collection on the front end and back end.

Assistant Manager at World Finance Corp (2009-10 – 2010-06)

My duties consisted of daily phone route, field calls, filing taxes, cash drawer, loans, pulling CBI reports, taking personal information, daily QED reports, customer interaction, filing, bank deposits and pick ups, running the office when the manager was absent, helping to meet monthly goals, maintaining POTS and back end, helping control the bad debt.

Assistant Manager at World Finance Corp (2007-10 – 2009-10)

My duties consisted of daily phone route, field calls, filing taxes, cash drawer, loans, pulling CBI reports, taking personal information, daily QED reports, customer interaction, filing, bank deposits and pick ups, running the office when the manager was absent, helping to meet monthly goals, maintaining POTS and back end, helping control the bad debt.

High school diploma – Tennessee Technology Center

High school or equivalent – Olive Branch High School