Diego Bouguerra

Dedicated and versatile Customer Service Specialist with a passion for crafting exceptional experiences and delivering excellent service. Leveraging a background in bartending and event production, I bring a unique blend of creativity, interpersonal skills, and operational expertise to ensure memorable interactions for patrons and my team. With a proven track record in mixology, customer engagement, and team collaboration, I am committed to fostering a welcoming atmosphere, addressing individual preferences, and exceeding expectations.

Seeking a dynamic role that allows me to continue elevating customer satisfaction while contributing to a vibrant and customer-focused team environment.

Lead Bartender

Strangelove’s | Philadelphia, PA | November 2022 - Present

• Maintained regular clientele through professional and friendly service.
• Managed inventory stocking, restocking, and counting.
• Prepared beverages in a high-volume, fast-paced environment.

Building Service Assistant/Mail Clerk

University of Pennsylvania/Penn Med | Philadelphia, PA | February 2021 - November 2022

• Provided administrative support to research, academic, and clinical staff.
• Sorted, scanned, and delivered mail.

Barista

Starbucks - Philadelphia, PA | December 2020 - September 2021

• Prepared and served café beverages with speed, consistency, and quality.
• Provided personalized recommendations to customers for whole bean and bulk tea purchases.
• Demonstrated expertise in maintaining, servicing, and operating equipment.

E-Commerce and Customer Service Specialist

Clutch Manuals - Philadelphia, PA | April 2016 - December 2020

• Managed E-Commerce platform inventory: replenished inventory, reconciled receiving discrepancies, and handled all return merchandise authorizations.
• Analyzed, executed, and monitored email deployments to ensure accuracy and functionality (coupon code, sales price, sales details).
• Developed, optimized, and updated product descriptions with keyword research.
• Created new product packaging and offered premium product photos.

Banquet Server The Arts Ballroom - Philadelphia, PA | February 2021 - November 2022

• Assisted in banquet set up and served guests in a timely manner.
• Maintained a clean and organized banquet hall.
• Stocked tablecloths, glassware, dishes, and silverware.

Education/Recreation Instructor

Philadelphia Parks & Recreation | Philadelphia, PA | November 2015 - April 2016

• Conducted recreational and educational programs for youth and adults.
• Supported city-run events such as the Mummers’ Parade.

High School Diploma The Crefeld School, Philadelphia, PA | Graduated in 2009