Manuel Cruz

Cyber review and data quality analyst with experience in eDiscovery, regulatory document review, and Generative AI evaluation. Skilled in sensitive-data handling, compliance, and turning structured feedback into actionable quality improvements.

Cyber Review Analyst - Epiq Global - Remote

(2021-08)

• Execute high-volume eDiscovery and legal document review using Relativity across complex regulatory and litigation matters
• Identify and categorize PII and PHI in strict accordance with review protocols
• Maintain quality control and accurate tracking while meeting tight deadlines

Online Data Analyst - TELUS International - Remote

(2021-09 - 2025-12)

• Evaluate search quality and Generative AI accuracy against rigorous client criteria
• Analyze web content and structured data to detect hallucinations, relevance errors, and domain-quality issues
• Document edge cases and deliver feedback to improve search and AI algorithms

Compliance Administrator - PTY Delivery Service Inc. - Hampton, VA

(2015-09 - 2019-11)

• Enforced safety protocols across 10 delivery vehicles, achieving 100% compliance and reducing accidents

Field Staff - Organizing for America - Portsmouth, VA

(2012-04 - 2012-11)

• Recruited 13 team leaders and grew volunteer headcount from 3 to 100+, boosting voter turnout by 30%

Juris Doctor (J.D.) - California School of Law (2008 - 2012)

Bachelor of Arts (B.A.) - Political Science - George Mason University (2003 - 2007)