Network Engineer
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I am a dedicated Network Security Engineer with a strong background in managing, securing, and automating enterprise network infrastructure. Over the last few years, I have specialized in device hardening, network automation, and implementing robust security protocols across complex environments. I am passionate about continuous learning and am eager to bring my expertise in network stability and automated solutions to a Senior Network Engineer role, driving reliable and scalable infrastructure.
Network Engineer at Open Technology Solutions (2021-10 – Present)
Providing national support and guidance to five partner organizations encompassing over 2,000 users. Troubleshooting and configuring Cisco core networking devices such as switches, routers, ASA Firewalls, Meraki security appliances, and Meraki wireless access points. Subject matter expert for Meraki, Cisco Identity Services Engine, and Ivanti Connect VPN. Daily use of Python automation and REST API. Checkpoint and Palo Alto firewall access control.
Proxy SSL Inspection. Use of Wireshark, SPAN ports, and Silver Peak SD-WAN at remote locations to troubleshoot network issues. Performing network upgrades and service as required, mitigating threats, ensuring security protocols, and maintaining compliance. Enhancing network visibility and stability across partners by utilizing SolarWinds Network Performance Manager to configure, monitor and update systems.
Enterprise Operations Analyst at Centura Health (2019-11 – 2021-10)
Onsite Data Center support for Centura in the Network Operations Center including layer 1 troubleshooting for fiber and copper cabling, replacement, and inventory of SFP inserts, data center cooling systems, installation of new hardware, decommission of obsolete hardware, and UPS maintenance.
Administration for Active Directory and Office 365 EAC. PowerShell scripting for troubleshooting of various AD objects and 365 related resources. Maintenance for file share quotas, security groups, and backups.
Fulfilling access requests for end users and troubleshooting layer 7 issues for Outlook and OneDrive. IPAM Static IP reservations through SolarWinds in addition to adding new nodes for SNMP alerts. Network troubleshooting triage for end user devices as well as remote-site network equipment configuration of ports for VLAN access.
Change control for ISP maintenance and related incidents.
IT Service Desk Tier 2 at Colorado Computer Support (2019-05 – 2019-11)
Completion of tickets that service desk escalated due to complexity or time spent. Tier two access working in Office 365, JAMF, SCCM, Active Directory, Meraki Dashboard, Group Policy, Cisco ASDM, and various other software solutions. Troubleshooting and installation of Cisco networking equipment including backing up running-config and IOS upgrades.
IT Service Desk at Progressive Insurance (2018-06 – 2019-05)
Answered inbound calls from internal employees including insurance agents, corporate lawyers, and IT programmers. Extended troubleshooting and accurate documentation as required to support software ranging from Microsoft Office to proprietary insurance software.
IT Support Technician at Region 16 Education Service Center (2016-08 – 2018-05)
Provided local IT support to education agencies including computer support, troubleshooting, installation, and basic Cisco network administration. This included onsite and remote support to maintain workstation life cycle and network reliability. Copper and fiber cable runs for new hardware and networking equipment. Support for PC and Apple OS and subsequent hardware. Day to day communication, patience, and training with teachers, students, administrators, and additional staff.
Desktop Technician at Westgate Computers (2016-01 – 2016-07)
Received PC and Apple hardware for in-store repairs in addition to assembling and configuring orders for custom built systems utilized by clients of varying fields.
Apple smart phones and fulfilled all warranty documentation. Traveled to remote locations to meet with customers and determine the need for hardware repair or software changes. Virus removal and malicious content troubleshooting was an essential role on top of remote support for subscribed customers. Copper and fiber cable runs for new hardware and networking equipment. Troubleshooting and installation of Cisco networking equipment including backing-up running-config and IOS upgrades.
Associate of Applied Science in Audio Engineering – South Plains College (2012)
Computer Network Essentials – Amarillo College (2016)
Networking with Windows Server – Centura Health's Microsoft Partner Gold Learning (2021-05)
