Dillan Rios

A dedicated, organized, and results-driven professional credited with combining complex assignments and improving processes to increase proficiency and productivity. Strong expertise in grasping new concepts quickly to allow for effective delegation and improved profit margins. Highly experienced and accomplished in building mutually beneficial relationships with stakeholders at all levels. and persuasion skills and a proven track record to elevate business using effective communication and team-building strategies.

General warehouse associate - Marshall warehouse - El Paso, TX

(2025-07)

• Trained and supervised a team of 10+ warehouse associates in the proper handling of goods and equipment.
• Collaborated with a team of 12 associates to meet and exceed daily productivity targets, achieving a record shipment rate of 500 units per hour.
• Maintained optimal stock levels by performing regular audits, preventing stockouts and overstock situations, thereby enhancing overall operational performance.
• Trained and mentored new hires on warehouse procedures and best practices, and increasing team cohesion.
• Maintained a clean and organized work environment.
• Coordinated with other departments to ensure product availability.

Stock Associate - Walmart - El Paso, TX

(2025-06 - 2026-01)

• Executed efficient stock replenishment processes, resulting in a reduction in out-of-stock items, enhancing overall customer satisfaction.
• Achieved a consistent 100% accuracy rate in inventory management through meticulous cycle counts and audits, significantly improving stock control.
• Collaborated with team members to maintain a well-organized stockroom
• Trained and mentored new staff members on best practices for stock organization and customer service, fostering a cooperative team environment.
• Monitored stockroom for cleanliness and safety.
• Assisted customers with product selection, advice, and sales.

Sales Associate - Bath and Body Works, Limited Brands - El Paso, TX

(2025-10 - 2025-12)

• Shared product knowledge with customers, explaining the features, values, and benefits of each product.
• Drove sales by engaging customers with relevant product suggestions and sharing product knowledge.
• Recommended new products to customers, resulting in significant add-on business.
• Worked with fellow associates to ensure asset protection standards were met on a consistent basis.
• Provided quality customer service by addressing customer questions and providing subsequent merchandise suggestions to best meet their needs.

Delivery Driver - door dash, amazon flex, insta cart - El Paso, TX

(2024-01 - 2024-12)

• Increased on-time delivery rate by 15% through efficient route planning and timely deliveries, contributing to improved customer satisfaction.
• Provided exceptional customer service by resolving delivery issues daily, resulting in a 95% customer retention rate.
• Adhered to strict deadlines for time-sensitive deliveries without compromising safety or quality standards.
• Maintained accurate records of packages delivered and collected payments accurately.
• Ensured packages were properly labeled and organized for efficient delivery.
• Communicated effectively with customers to provide updates on delivery status and address any concerns.

Valet Parking Attendant, cashier, porter - Parking System of America - El Paso, TX

(2019-04 - 2024-01)

• Delivered exceptional customer service as a Valet Parking Attendant
• Demonstrated strong organizational skills by coordinating the flow of vehicles during peak hour
• Assisted in training new staff in parking protocols and customer service techniques, resulting in a more proficient team and contributing
• Answered customer telephone calls promptly and appropriately.
• Successfully received orders, processed payments, and responded appropriately to guest concerns.

college of science - Biological Sciences - The University of Texas at El Paso (2026-06)

High School Diploma - bowie high school (2019-06)