Raven Stradford

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.

Known for reliability and proactive approach to meeting customer and organizational goals. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively.

Customer Service Representative at OMNI INTERACTIONS (2025-11 – 2026-04)

Guided new users through platform functionality and provided comprehensive customer training on CRM tools and technical troubleshooting protocols.

• Guided new users through platform functionality by providing comprehensive customer training on CRM tools and technical troubleshooting protocols
• Streamlined the transition of feedback from customers to management, utilizing data analysis to identify trends and optimize service workflows
• Managed customer account communications across multi-channel platforms to ensure high satisfaction and rapid resolution of implementation hurdles
• Monitored system utilization rates after initial training sessions to ensure new users achieved full proficiency within target launch windows

Customer Service Representative at CARMAX AUTO FINANCE (2025-05 – 2025-09)

Navigated complex account management challenges within the automotive industry, ensuring seamless transitions and high-value customer interactions.

• Navigated complex account management challenges within the automotive industry, ensuring seamless transitions and high-value customer interactions
• Collaborated with large volumes of automotive clients daily to resolve technical and financial inquiries with a focus on platform adoption
• Mitigated customer churn by addressing complaints with strategic empathy and process optimization for faster resolution cycles
• Guided dealers and groups through the initial 30-day experience by resolving platform visibility issues and complex account disputes

Patient Service Representative at BENEVIS (2024-08 – 2025-04)

Collaborated with team members to develop and document best practices for consistent customer success operations and onboarding delivery.

• Collaborated with team members to develop and document best practices for consistent customer success operations and onboarding delivery
• Guided clients through high-stress service scenarios by providing accurate technical information and efficient workflow management
• Managed cross-functional conflict resolution, maintaining professionalism under pressure to ensure successful account maintenance
• Ensured strict adherence to organizational policies while streamlining customer inquiry response times

Patient Support Specialist at MODIVCARE SOLUTIONS LLC (2023-01 – 2023-03)

Managed implementation workflows for high-volume scheduling, optimizing appointment flow to reduce latency in customer transitions.

• Managed implementation workflows for high-volume scheduling, optimizing appointment flow to reduce latency in customer transitions
• Utilized SaaS platform functionality (Genesys) to execute end-to-end user onboarding and scheduling coordination
• Conducted thorough data analysis and insurance verification to minimize implementation errors and billing disputes
• Facilitated follow-up communications during the 30-day post-activation window to enhance client engagement and retention levels

Customer Service Representative at TRANSCORE EZPASS (2022-03 – 2022-10)

Trained users on payment processing platform features and ensured rapid time-to-value for new inbound account holders.

• Train users on payment processing platform features, ensuring rapid time-to-value for new inbound account holders
• Monitored account activation status and resolved high-priority disputes under strict performance timelines
• Streamlined customer payment workflows by adhering to precise company policy and implementation standards
• Cultivated long-term loyalty by resolving complaints with strategic empathy and technical troubleshooting expertise

Staffing Recruiter at SALSON LOGISTICS (2021-07 – 2022-02)

Streamlined the candidate onboarding process through process optimization, significantly enhancing the time-to-hire for diverse industries.

• Streamlined the candidate onboarding process through process optimization, significantly enhancing the time-to-hire for diverse industries
• Negotiated complex service agreements between clients and candidates to ensure long-term retention and successful placements
• Monitored the 30-90 day performance of placed hires, providing feedback to stakeholders to ensure organizational success
• Built and managed strong client relationships to deliver tailored staffing and implementation solutions

Claims Representative at IQVIA (2019-01 – 2021-05)

Processed and verified complex data sets for co-pay claims, ensuring accuracy and minimizing errors in implementation management.

• Processed and verified complex data sets for co-pay claims, utilizing Microsoft Excel and internal databases to ensure accuracy
• Evaluated insurance workflows and adherence to regulatory standards to minimize errors in implementation management
• Collaborated with external stakeholders, including pharmacies and supervisors, to resolve account status issues and technical disputes
• Improved customer satisfaction by delivering timely and accurate information on implementation milestones and claim resolutions

Staffing Recruiter at E & S Home Care Solutions (2017-03 – 2018-10)

Conducted comprehensive interviews to assess candidate skills and cultural fit, managing onboarding processes with regulatory compliance.

• Conducted comprehensive interviews to assess candidate skills and cultural fit
• Managed onboarding processes, ensuring compliance with regulatory standards and company policies
• Collaborated with hiring managers to identify staffing needs and develop job descriptions
• Built strong relationships with clients to understand their staffing needs and deliver tailored solutions

Call Center Representative at Renewal by Andersen Window Replacement (2012-08 – 2014-11)

Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Utilized CRM software to track interactions and update customer profiles accurately
• Coordinated follow-up communication with customers post-service to ensure ongoing satisfaction and loyalty
• Managed high call volumes while providing exceptional customer support and maintaining professional composure
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations

Certification in IT Support and Cyber Security – Coursera (2026-03 – 2026-03)

High School Diploma – Westfield High School (2009-06 – 2009-06)