Djeunica Baptiste

Accomplished Front Desk Receptionist with 4+ years of expertise in hospitality and customer service, blending food service precision with front desk efficiency. Adept at managing high-traffic operations, resolving conflicts, and delivering multilingual support (English/Haitian Creole). Proven track record of enhancing guest satisfaction by 35%+, optimizing workflows, and maintaining 100% accuracy in reservations and billing.

Skilled in Opera PMS, POS systems, and Microsoft Office, with a commitment to fostering inclusive, professional environments.

Dining Associate - PANERA BREAD - Delray Beach, FL

(2023-01 - 2024-12)

• Assisted 150+ daily guests with customized orders, dietary needs, and loyalty program sign-ups, boosting repeat visits by 35%
• Spearheaded dining area sanitation protocols, earning a 5-star health inspection rating for 12 consecutive months
• Streamlined food delivery workflows, cutting wait times by 18% through real-time coordination with kitchen teams
• Addressed and resolved 50+ weekly customer complaints via active listening and solution-oriented approaches
• Reduced food waste by 15% by implementing portion control strategies and inventory tracking systems

Server - TROY'S RESTAURANT - Boca Raton, FL

(2020-01 - 2022-12)

• Delivered personalized service to 75+ daily guests, resolving issues within 5 minutes to maintain a 97% satisfaction score
• Managed end-to-end transactions via POS systems, achieving 100% accuracy in billing and reducing payment errors by 30%
• Trained 10+ new hires on customer service protocols, menu knowledge, and POS operations, enhancing team efficiency
• Upsold premium menu items, increasing average table revenue by 20% through tailored recommendations
• Coordinated with kitchen staff to reduce order fulfillment time by 25%, ensuring timely service during peak hours

ASSOCIATE DEGREE - Palm Beach State College (2030-06)

HIGH SCHOOL DIPLOMA - Atlantic High School (2013-06)