Donald Hughes

Project Management professional with extensive experience leading cross-functional initiatives, coordinating enterprise technology projects, and delivering business solutions that improve operational performance. Proven ability to manage project scope, schedules, budgets, risks, and stakeholder communications while ensuring successful project delivery. Skilled in requirements gathering, project planning, executive reporting, process improvement, change management, and collaborating with technical and business teams to achieve organizational objectives.

Client Success Manager - StoneX Group

(2023-05 - 2025-12)

StoneX Group is a Fortune 50 financial services company providing execution, clearing, risk management, and market intelligence services to institutional, commercial, and self-directed clients worldwide. Managed a portfolio of client accounts by developing engagement strategies, conducting success reviews, and collaborating with technical teams to support account adoption, retention, and growth.

• Managed client relationships through strategic communication and ongoing account support.
• Conducted client success reviews and identified opportunities for account expansion.
• Monitored client activity, risks, and growth opportunities through the Client Success Portal while providing weekly updates to senior management.

Revenue Cycle Consultant - Cerner | Oracle

(2018-11 - 2023-05)

Cerner, now Oracle Health, is a leading provider of healthcare information technology and Electronic Health Record (EHR) solutions. Led workflow analysis, system configuration, and project coordination activities to support healthcare system implementations while partnering with clients throughout the implementation lifecycle.

• Led cross-functional projects from initiation through implementation, ensuring delivery within scope, schedule, budget, and quality objectives.
• Developed and maintained integrated project plans, project charters, risk registers, communication plans, and executive status reports to support project governance.
• Partnered with business stakeholders, subject matter experts, and technical teams to gather requirements, align project deliverables, and ensure successful execution.
• Monitored project risks, dependencies, resource allocation, and schedule impacts, implementing mitigation strategies to maintain project objectives.
• Prepared executive dashboards, business reviews, and project status presentations to communicate progress, key milestones, risks, and decisions to senior leadership.
• Coordinated cross-functional teams to resolve project issues, manage competing priorities, and ensure timely completion of project deliverables.
• Drove continuous process improvement initiatives that enhanced operational efficiency, communication, and overall project performance.

Fraud Analyst - Bank of America

(2017-05 - 2018-10)

Bank of America is one of the largest financial institutions in the United States, providing consumer banking, wealth management, and corporate financial services. Reviewed customer accounts for potential fraud, investigated suspicious transactions, and resolved fraud-related issues while communicating directly with customers.

• Analyzed account activity and transaction patterns to identify potential fraudulent activity.
• Initiated fraud claims after confirming fraudulent transactions.
• Managed inbound and outbound customer communications to verify account activity and resolve fraud-related concerns.

Account Specialist - Kinecta Federal Credit Union

(2015-02 - 2015-07)

Kinecta Federal Credit Union is a member-owned financial institution serving consumers throughout California and New York. Managed new-account onboarding and membership application audits while verifying documentation and ensuring compliance with established requirements.

• Audited membership applications and account documentation for accuracy and completeness.
• Oversaw new-account onboarding activities and contractual compliance requirements.
• Achieved the highest membership success rate on the team while managing new-account processes.

Bankruptcy Specialist - Bank of America

(2007-12 - 2014-10)

Managed bankruptcy claims, audited loan documentation, and reviewed account information to support Fannie Mae claims submissions and mortgage servicing activities.

• Verified loan documentation for bankruptcy claims submitted to Fannie Mae.
• Responded to bankruptcy-related inquiries while maintaining a high level of customer service.
• Analyzed portfolio trends, documented audit findings, and verified account information for accuracy.

Master of Science - Keller Graduate School of Management

Bachelor of Science - Park University