Dongsoo Kang

Validate endpoint security compliance for managed laptops and mobile devices using Intune Company Portal and Nexthink, helping ensure secure network access and device posture compliance. Troubleshoot and resolve issues across 220+ Crestron transmitters/receivers and HP Polycom conference cameras, supporting reliable operation of network-connected audiovisual systems. Image and provision 200+ laptops through Microsoft SCCM, applying standardized OS builds, security settings, software packages, and network configuration requirements.

Technology Support Analyst - Deloitte - New York, New York

(2022-11)

• Validate endpoint security compliance for managed laptops and mobile devices using Intune Company Portal and Nexthink, helping ensure secure network access and device posture compliance.
• Troubleshoot and resolve issues across 220+ Crestron transmitters/receivers and HP Polycom conference cameras, supporting reliable operation of network-connected audiovisual systems.
• Image and provision 200+ laptops through Microsoft SCCM, applying standardized OS builds, security settings, software packages, and network configuration requirements.
• Developed an automated validation script to compare pre- and post-migration laptop data, improving data integrity checks during endpoint transitions.
• Perform secure data wipes on 100+ returned laptop drives using Deloitte-issued bootable USB media in support of asset lifecycle and disposition processes.
• Resolve Citrix Workspace and virtual application issues, troubleshooting connectivity, performance, and endpoint access issues to reduce user disruption.
• Manage IT asset inventory in SAP and ServiceNow, tracking 100+ items to ensure accurate assignment, accountability, and support readiness.
• Leverage advanced troubleshooting tools including Sysinternals, Wireshark, and Driver Store Explorer to isolate and resolve complex endpoint and network-related issues.
• Apply IT service management practices across incident and problem management workflows to coordinate root-cause resolution with cross-functional teams.
• Use Nexthink to push scripts and run diagnostic scans on affected laptops, accelerating issue identification and remediation.
• Deploy firmware updates and configure email alerting for 50+ printers across the NYC office to improve device reliability and monitoring.
• Resolve 200+ technical support tickets per quarter while maintaining SLA compliance and strong user satisfaction.

IT Helpdesk/Support Technician - MetLife Stadium - East Rutherford, NJ

(2021-07 - 2022-11)

• Supported mobile device administration through Microsoft Intune, including troubleshooting, policy compliance, and device health management
• Deployed mandatory Microsoft MFA for 100+ users, strengthening authentication controls and access security.
• Managed 100+ stadium user accounts and new hire provisioning through Active Directory.
• Executed monthly phishing and smishing campaigns and delivered semi-annual security awareness training for 100+ users using KnowBe4.
• Administered 1,000+ TVs via TriplePlay and Cisco CallManager phones across the stadium, ensuring operational readiness before and during events.
• Monitored Azure sign-in logs for suspicious activity and escalated potential security events to IT management.
• Administered and licensed Microsoft 365 applications through Microsoft Admin Center.
• Generated and analyzed vulnerability reports by scanning 1,000+ PCs, mobile devices, servers, and switches, then prioritized remediation based on CVE exposure.
• Deployed updates and remediation packages to 100+ PCs through LanSweeper using packages and scripts tied to vulnerability findings.
• Created scheduled tasks to manage 20+ guest service booth accounts during stadium events using ADHQ.
• Authored KB articles and troubleshooting documentation to standardize support procedures and reduce repeat incidents.
• Assisted network and systems administrators with server and switch installation, deployment, and maintenance activities.
• Installed and maintained wireless access points to support fan connectivity during major events.

IT Support Specialist - Beloved Community Charter School - Jersey City, NJ

(2020-07 - 2021-07)

• Resolved Windows and Google Workspace issues for 1,200+ students, parents, and staff using phone, in-person, and remote support tools such as SolarWinds N-able and Chrome Remote Desktop.
• Configured and supported 50+ Allworx VoIP phones across classrooms and administrative offices.
• Managed, troubleshot, and imaged 800+ Chromebooks and PCs using Google Admin Console.
• Diagnosed and corrected a recurring Wi-Fi issue by analyzing RF channels across 40+ WAPs and coordinating reconfiguration with the IT Manager.
• Monitored staff and student web traffic using GoGuardian to identify suspicious activity and support network security oversight.
• Created and managed 50+ user accounts and email accounts through Active Directory and Google Admin Console.
• Produced technical documentation and troubleshooting guides for end users and IT staff.

Bachelor of Science - Information Technology - Montclair State University (2020-05)