Donna Anderson

Dynamic security professional with extensive experience at Intercom Security, excelling in emergency response and incident reporting. Proven ability to enhance operational efficiency and ensure safety through effective training and situational awareness. Skilled in CCTV monitoring and adept at resolving complex security challenges while maintaining a high standard of customer service.

Metro Dispatcher - Intercom Security - Pico Rivera, CA

(2025-04)

• Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
• Received and dispatched calls for emergency services.
• Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
• Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
• Resolved customer complaints related to service issues or delays.
• Coordinated with other dispatchers to ensure efficient delivery schedules were met.
• Developed strategies for improving efficiency within the dispatch department.

Unarmed Security Guard - David Shield Security - Calabasas, CA

(2023-02 - 2025-03)

• Assisted with crowd control at events by monitoring entrance and exit points and ensuring compliance with safety regulations.
• Verified identification documents presented by individuals entering the facility as part of routine security procedures.
• Coordinated closely with other departments within the organization as needed for various tasks.
• Communicated effectively with customers in order to provide excellent customer service experience.
• Prepared detailed incident reports when required for review by management team members.
• Ensured compliance with applicable laws, regulations, and company policies.
• Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.

Unarmed Security Guard - Private Security Co. - Los Angeles, CA

(2018-10 - 2022-12)

• Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
• Responded promptly to inquiries from staff members regarding security issues or concerns.
• Apprehended and removed trespassers from facility grounds.
• Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
• Investigated reported incidents to protect company assets.
• Identified suspicious activity to determine appropriate response.
• Patrolled crowds during events to preserve order and promote security.

Hospital Security Guard - Sentry1Security - Los Angeles, CA

(2018-08 - 2021-06)

• Patrolled hospital grounds to ensure safety and security of staff, patients, and visitors.
• Monitored access control systems to verify proper authorization for entry into the facility.
• Responded promptly and professionally to emergency situations.
• Investigated incidents on hospital premises and wrote detailed reports of findings.
• Provided escorts for visitors, vendors, or employees as needed.
• Verified identification cards of personnel entering restricted areas.
• Provided friendly and professional assistance to employees, visitors and customers.
• Monitored access control systems, CCTV footage, and alarm systems.

Security Site Supervisor - Millennium Security - Los Angeles, CA

(2013-01 - 2018-06)

• Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
• Provided training for new security personnel on safety protocols and emergency response plans.
• Developed detailed reports on incidents and submitted them to management for review.
• Investigated suspicious activity and reported findings to the appropriate authorities as needed.
• Maintained records of employee attendance, shift changes, vacation requests.
• Monitored access control systems, CCTV footage, and alarm systems.

Certified Phlebotomy Technician - Healthcare Career College (2024-09)

Front Office Dental Assistant - Dental Assisting - LA A.D.A Dental School (2019-11)

High School Diploma - Morningside High School (2006-06)