Donna Murphy
Assistant Manager/Key Holder
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About
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Experience
Assistant Manager/Key Holder - Zula Surf Company - St. Augustine, FL
(2025-09)
- Create a positive, energetic environment for staff and customers
- Open and close the store, including cash handling and inventory management
- Maintain store cleanliness and presentation, including displays and fitting rooms
- Provide friendly, attentive customer service
Radio Producer - Jacksonville Jaguars - Jacksonville, FL
(2022-08)
- Support radio production for Jaguars programming and game-day broadcasts
- Assist with on-site audio needs and live radio operations
Operations Manager - Walk Off Charities - Jacksonville, FL
(2023-04 - 2024-10)
- Oversaw daily operations, including concession stand management and staffing
- Ordered food and beverages weekly
- Built and maintained relationships with partner organizations
- Coordinated meetings with city officials
- Scheduled field rentals and collaborated with the parks department
- Prepared the park for games and events on tight timelines
- Ensured concession areas were clean, organized, and customer-friendly
- Served guests with a consistently warm, upbeat attitude
Park Manager / Operations Manager - Walk Off Charities - Jacksonville, FL
(2023-01 - 2024-12)
- Worked with the City of Jacksonville to maintain park standards
- Managed concessions, staffing, and event preparation
- Supported Park cleanliness, safety, and operational readiness
Business Administrator - 1010XL - Jacksonville, FL
(2020-01 - 2023-12)
- Assisted the General Manager, Sales team, and HR department
- Created monthly invoices, billing memos, and payment analyses
- Designed sales proposals for current and prospective clients
- Processed payments and managed entries in the banking system
- Entered new commercial orders and sent weekly commercial schedules to clients
- Managed all Florida Gators–related responsibilities, including tickets, orders, and commercials
- Created daily logs for two radio stations, adjusting for breaking news
- Ordered staff lunches and arranged client floral deliveries
- Planned corporate events and handled front-desk phone operations
- Prepared end-of-year recap reports for sales managers
Radio Producer / Radio Personality - 1010XL - Jacksonville, FL
(2009-01 - 2023-12)
- Began as the station's only female producer
- Used NexGen and Adobe Audition for recording, editing, and producing audio
- Produced live shows and pre-recorded content
- Led production teams and coordinated audio workflows
- Edited sound and loaded content into NexGen for on-air use
Education
Bachelor's Degree - Broadcasting - American Career Institute
