Donna Reid

Learning and Development professional with 25+ years of experience designing scalable learning solutions for healthcare, technology, SaaS, and Fortune 500 organizations. Expertise in instructional design, curriculum development, eLearning, instructor-led and virtual instructor-led training (ILT/VILT), learning technologies, adult learning theory, change management, and performance consulting. Proven success partnering with executives, stakeholders, and SMEs to create engaging learning experiences that improve employee performance, accelerate onboarding, support organizational transformation, and deliver measurable business results.

Multiple Brandon Hall Excellence

Award recipient recognized for innovative enterprise learning programs.

Senior Instructional Designer | Learning Experience Designer at Benevis (2023-01 – Present)

• Design and deliver healthcare training programs supporting clinicians and operational staff, including Doctors, Hygienists, Dental Assistants, and support teams.
• Designed and developed workflow-based learning solutions supporting 200+ clinicians and operational staff, reducing onboarding time by 30% and accelerating adoption of new business processes.
• Administered enterprise ADP Learning Management System (LMS), managing course deployment, learner reporting, compliance tracking, curriculum management, and learning analytics.
• Partnered with executive leadership, SMEs, and cross-functional stakeholders to identify performance gaps and design scalable learning solutions aligned with strategic business objectives.
• Designed instructor-led, virtual instructor-led, and eLearning solutions using ADDIE and adult learning principles.
• Developed multimedia assets including videos, job aids, workflow documentation, and interactive learning modules.
• Evaluated learning effectiveness using learner feedback, LMS analytics, and business performance metrics.
• Leveraged generative AI tools including ChatGPT, Microsoft Copilot, and Claude to accelerate content development, streamline storyboarding, and improve learning asset production.

Instructional Designer III at Change Healthcare (2010-01 – 2023-01)

• Utilized adult learning techniques to develop and deliver effective training programs.
• Created clear, concise content that simplifies complex concepts and lengthy processes for easy understanding.
• Served as a trusted learning consultant to business leaders, guiding instructional strategy and aligning learning initiatives with organizational objectives.
• Developed innovative training content using game strategies, scenarios, and storytelling, leading to enterprise-wide arcade-based training programs.
• Successfully managed a team of four to implement an enterprise-wide rebranding effort.
• Mentored team members and collaborated with learning professionals to improve instructional quality, consistency, and delivery effectiveness.
• Designed curricula for healthcare revenue cycle teams.
• Developed accessible digital learning solutions aligned with Section 508 and WCAG accessibility standards.
• Designed and launched a mobile Sales Enablement application that improved access to product training and just-in-time learning resources for sales representatives.
• Co-recipient of the Brandon Hall Excellence Award for Compliance Training Excellence in Learning.
• Received multiple awards including Gold for Best Learning Program Supporting Change Transformation Business, Best Results of a Learning Program, Best Unique or Innovative Learning and Development Program, and Silver for Best Results of a Learning Program.

Senior Multimedia Learning Developer – Contract at AT&T (2007-01 – 2009-01)

• Developed Web-Based training solutions.
• Training (WBT) courses by converting paper-based classroom materials into individualized self-instructional formats using the ADDIE model.
• Collaborated with management and subject matter experts (SMEs) to design and implement effective training plans, ensuring achievement of terminal and enabling objectives within set time frames.
• Utilized e-learning development tools including Captivate, Lectora, Dreamweaver, Snag-it, SCOBi, Flash, ActionScript, XML editing, PowerPoint, Presenter, and MS Office to create engaging training content.

Multimedia/Operations Manager/Owner at Mediabound (2004-01 – 2007-01)

• Managed day-to-day operations including contract negotiations and marketing to support project objectives.
• Coordinated DVD production by compiling content from diverse sources, ensuring comprehensive training material assembly.
• Provided accurate estimates of development time required to produce training programs, facilitating effective project planning.
• Ensured deliverables met customer technical requirements, maintaining high-quality standards for training content.

Senior Multimedia Specialist at WORLDSPAN (1992-01 – 2004-01)

• Implemented Flash and video technologies to enhance training department capabilities.
• Created and maintained the company Intranet to support training and communication needs.
• Mentored employees on software products, improving user proficiency and adoption.
• Developed training and product presentations, web content, and e-learning modules to facilitate effective learning.
• Tested documentation throughout the development cycle to ensure accuracy and usability.
• Served as LMS administrator, managing learning management system operations and content delivery.
• Acted as Product Manager liaison to customers, ensuring training solutions met client needs.
• Collaborated with Fortune 500 customers to develop customized training solutions.

Associate degree in Business Administration and Management, General – Southern Crescent Technical College