Focus Kwok
E-commerce | Customer Support
Talent
La Puente, Los AngelesMember since March 19, 2025
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About
I am an e-commerce and customer support professional with a strong focus on optimizing processes and enhancing customer satisfaction. With nearly three years of experience in customer support and two years in e-commerce, I excel at managing order workflows, resolving issues efficiently, and leveraging customer insights to enhance operational efficiency.
Experience
Order Specialist @SHEIN
Education
Bachelor of Business Administration - Marketing Management
California State Polytechnic University, Pomona
2014 - 2018
