Dorian Johnson

CompTIA A+ certified IT support professional.

Experience supporting end users, diagnosing hardware and software issues, and maintaining workstation and network environments. Recent graduate of an Information Technology Security & Administration certification program. Hands-on practice with Windows, Linux, virtualization, and Microsoft Azure cloud services through structured labs and real-world troubleshooting.

Background in Helpdesk and Customer-facing roles supporting communication, incident documentation, and technical issue resolution. Currently expanding skills in network administration, cloud infrastructure, and cybersecurity defense.

Facility IT Support at MAC.BID (2026-04 – Present)

• Provision, configure, and deploy Windows 11 workstations and mobile devices while enrolling endpoints into Microsoft Intune to support centralized device management and security compliance.
• Troubleshoot hardware, software, Microsoft 365, peripheral, and network connectivity issues to minimize user downtime across warehouse operations.
• Investigated a persistent Microsoft Outlook provisioning issue, researched the error, identified a missing Exchange Online license in Microsoft Entra ID, and collaborated with the IT Operations Lead to restore mailbox functionality.
• Diagnosed workstation network performance issues through systematic troubleshooting and assisted with deployment of upgraded network adapters, improving application responsiveness and eliminating recurring user complaints.
• Collaborated with the Network Administrator to improve warehouse network infrastructure by implementing structured Ethernet connections and improved cable management for enhanced reliability.
• Proactively designed and deployed dedicated employee training workstations using available hardware resources, improving onboarding readiness and reducing training delays.
• Provide responsive end-user support by prioritizing rapid issue resolution, clear communication, and excellent customer service.
• Utilize proprietary software to scan, catalog, and list high-value inventory into the online auction portal; audit and correct auto-populated data to ensure 100% accuracy
• Research product specifications online and manage digital assets, including capturing and cropping high-quality screenshots for public auction listings

Helpdesk Technician I at Medical Service Company (2025-10 – 2026-03)

Provide frontline technical support for internal users and maintain operational reliability of computing infrastructure.

• Provide frontline IT support via phone, email, and ticketing systems; diagnose and resolve hardware, software, and connectivity issues
• Document incidents, troubleshooting steps, and resolutions while prioritizing tickets to meet response and SLA timelines
• Escalate complex issues and support internal applications, systems, and network connectivity to maintain operational efficiency
• Assist with network infrastructure and security practices, including workstation connectivity and system reliability
• Coordinate technical support for e-commerce systems and vendor integrations while contributing to knowledge base documentation
• Administer user accounts in Active Directory and Microsoft Azure, including password resets, account updates, and access management
• Manage Azure Active Directory tasks such as enterprise application assignments and multi-factor authentication (MFA) resets

IT Systems Administration & Networking Labs at MyComputerCareer (2025-07 – 2026-01)

700 hours Hands-on technical labs focused on system administration, networking fundamentals, and cybersecurity practices.

• Installed and configured Windows and Linux operating systems (Ubuntu, Red Hat) within virtual environments to practice system administration and troubleshooting.
• Built and maintained virtual machine lab environments using VirtualBox, simulating multi-system workstation and network configurations.
• Administered Linux systems using Bash, performing file management, permissions configuration, application installation, and basic system management.
• Configured and tested TCP/IP networking, DNS, DHCP, subnetting, and CIDR addressing, while troubleshooting connectivity issues using command-line utilities.
• Deployed and managed Microsoft Azure virtual machines, storage resources, and resource groups, practicing cloud infrastructure configuration and cost awareness.
• Configured resource groups, networking components, and compute instances in a cloud lab environment.
• Implemented Wazuh and Splunk within a virtual lab to simulate security monitoring.
• Generated test system events and analyzed logs to identify abnormal activity and simulated security alerts.

Crew Member at Raising Canes (2023 – 2025)

• Operate in a fast-paced service environment, maintaining accuracy and communication with team members and customers
• Address customer concerns and resolve issues efficiently while maintaining service quality.
• Apply structured problem-solving and communication skills transferable to technical support roles.

Technical Certificate in Information Technology Security & Administration – My Computer Career (2026)