Doris N

Technical operations and AV support professional with experience supporting multi-site corporate environments, leading cross-functional programs, improving internal processes, and translating technical issues for end users and stakeholders. Skilled in conference-room technology, incident management, project coordination, data reporting, inventory control, and executive meeting support.

AVM Technician I (Assigned to Google) - Astreya - San Francisco Bay Area, CA

(2025-01)

• Provide on-site AV and video-conferencing support across approximately seven Google office buildings, maintaining reliable meeting-room operations and user readiness.
• Perform daily room-readiness inspections and proactively identify and resolve issues affecting cameras, microphones, speakers, displays, touch controllers, and presentation systems.
• Support Google Meet, executive meetings, high-visibility conferences, and live events while minimizing disruptions and restoring service quickly.
• Manage incidents and service requests through the designated ticketing platform, documenting troubleshooting, completed work, and equipment status.
• Install and mount displays, speaker bars, cameras, and related AV equipment; route, label, and organize cabling through walls, tables, and designated pathways.
• Coordinate with vendors, engineers, facilities, networking teams, and electricians while balancing inspections, installations, escalations, events, and changing ticket volume across multiple sites.

Supply Chain Compliance Manager / Team Supervisor (Assigned to Meta) - Astreya - Fremont, CA

(2022-08 - 2024-02)

• Managed cross-functional technical projects, team milestones, risks, and stakeholder communications across multiple functions and vendor partners.
• Tracked KPIs and project performance, delivered regular status updates, and led monthly stakeholder reviews covering progress, milestones, and issues.
• Created Presto SQL queries that reduced workflow and task time by approximately seven minutes and developed an external dashboard for team metrics.
• Improved internal processes by closing workflow gaps and updating aging standard operating procedures and forms.

Product Analyst - Wix.com - San Francisco, CA

(2017-07 - 2018-09)

• Collected and analyzed business and product data, produced weekly reports, and recommended strategies based on findings.
• Partnered with engineers and management, trained new and existing team members, and resolved customer issues by phone and support ticket.
• Tested how product changes affected site performance and user experience, contributing insights that supported customer retention and sales.

IT Team Lead - Hewlett Packard Enterprise (HPE) - San Francisco, CA

(2017-01 - 2017-05)

• Provided on-site and remote technical support across multiple company locations, prioritizing requests by urgency through ServiceNow.
• Installed and maintained computer systems and network equipment, supported meeting rooms, coordinated vendors, and managed inventory.
• Trained new hires and staff and became a primary walk-in support contact based on strong customer service and clear, non-technical communication.