Daysy Hegg

Operations and Client Support professional with 8+ years of experience resolving complex issues, investigating account activity, supporting enterprise clients, and optimizing business operations. Experienced in social media management, digital marketing, project coordination, and customer engagement. Skilled in content management, cross-functional collaboration, data analysis, AI-powered workflow optimization, and delivering exceptional customer experiences in fast-paced, deadline-driven environments.

Account Specialist - JP Morgan Chase - Remote

(2026-04)

• Resolve complex client issues by researching account activity across multiple internal systems and delivering timely, accurate solutions.
• Manage high-volume case queues while documenting investigations and maintaining detailed case records.
• Serve as a liaison between customers and internal business units to ensure efficient issue resolution.

Founder, Social Media & E-commerce Manager - Ori Threads Co.

(2024-01)

• Manage all aspects of an Etsy-based e-commerce business, including branding, digital marketing, and customer experience.
• Create social media content, Pinterest boards, promotional campaigns using Canva and AI-powered tools.
• Optimize product listings with SEO strategies to increase visibility and sales.

Front Office Associate - Federal Hill Fitness

(2018-09 - 2019-06)

• Conducted facility tours, enrolled new members, and explained membership options to prospective clients.
• Managed front desk operations, including member accounts, payment processing, scheduling, phone support, and customer inquiries.

Fraud Analyst - Bank of America

(2018-04 - 2018-08)

• Investigated suspicious account activity and documented findings using internal investigation tools.
• Reviewed account data and transaction history to identify fraud patterns and policy violations.
• Managed investigative casework while maintaining detailed documentation and regulatory compliance.

Total Loss Advisor - Toyota Financial Services

(2017-09 - 2018-03)

• Managed high-volume operational workflows while maintaining documentation accuracy and audit readiness.
• Reviewed financial and insurance records to verify completeness, accuracy, and policy compliance.

Lead Operations Analyst - Wells Fargo Residential Valuation Services

(2013-05 - 2016-06)

• Managed a $5M+ portfolio while coordinating lenders, appraisers, and internal partners to resolve operational issues.
• Investigated documentation discrepancies and collaborated across departments to ensure timely resolution.
• Served as a subject matter expert supporting analysts with workflow guidance, policy interpretation, and technical questions.
• Led and trained a team of five analysts on systems, operational procedures, and quality standards.

Bachelor of Business Administration & Management - Human Resources and Supply Chain Management - Champlain College