Dorothy McDonald

Customer-focused Operations Manager with experience overseeing daily operations, staff performance, and service delivery. Known for improving productivity, controlling costs, and enhancing customer satisfaction through effective training and process improvements.

Operations Manager - SD Diocese

(2020-07 - 2026-01)

Successfully managed all day-to-day store operations, including merchandising, pricing, and sales strategy, to drive consistent revenue and customer engagement.

• Curated and priced inventory to maximize sales while maintaining brand standards, and actively promoted store offerings through targeted advertising and in-store promotions
• Led the hiring, training, and scheduling of volunteers, fostering a reliable and customer-focused team environment
• Oversaw cash flow management, daily reconciliation, and bank deposits, ensuring accuracy, accountability, and compliance with financial procedures

Manager of State Parks - California State Parks and Recreation

(2009-07 - 2019-08)

Managed daily operations of a 223-campsite state park, overseeing and training Park Aides to ensure efficient operations, visitor safety, and high standards of customer service.

• Handled administrative responsibilities including payroll recording, scheduling, and coordination with the centralized reservation system, serving as a key liaison between visitors and park services
• Conducted daily and weekly audits of receipts to ensure accuracy, accountability, and compliance with state procedures
• Led public relations efforts to enhance visitor experience and resolve concerns, and maintained constant radio communication (SURCOM) with Rangers and Lifeguards to support safety, emergency response, and smooth park operations

AA - Computers - MiraCosta College (2003-03 - 2005-06)