Victor Herrera

Seasoned operations and customer service leader with 10+ years managing compliance-driven programs. Skilled in team building, optimizing processes, and delivering high-quality service across multi-site operations. Demonstrated expertise in facilities oversight, staff training, scheduling, and strategic execution. Bilingual in Spanish and committed to creating safe, efficient, and welcoming environments.

Pacific Southwest Association of REALTORS®, Chula Vista, CA

Employment / Member Services Supervisor — March 2021–Present

• Lead a team of supervisors overseeing performance targets, policy adherence, and service quality under federal and state guidelines.

• Developed internal operations systems, reporting mechanisms, and coaching strategies resulting in measurable performance improvements.

• Spearheaded region-wide initiatives with cross-department coordination, timely delivery, and transparent stakeholder communication.

Operations Supervisor / Administrator — March 2015–March 2021

• Managed multiple team locations, conducting audits and compliance evaluations to ensure consistent service standards.

• Oversaw program KPIs, streamlined communication between field and administrative teams, supported staffing and scheduling needs.

• Delivered actionable insights to leadership through trend reporting and data analysis.

EDUCATION

San Diego State University — 2014