Dr Michael Lonardo

PhD - Healthcare Operations Executive

Talent

McKinneyMember since August 22, 2026

Clinical & Business OperationsMulti-Site/Multi-State Clinic ManagementBudgeting & Resource StewardshipContinuous Process ImprovementStrategic PlanningTalent Acquisition & RetentionCross-Functional Team LeadershipMedical Leadership LiaisonEmployee Engagement & Performance ManagementPatient Engagement & Health OutcomesHigh-Touch Client SatisfactionService Line Program ImplementationWorkflow & Systems OptimizationLeadership & TalentClient & Patient Success

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Clinical & Business OperationsMulti-Site/Multi-State Clinic ManagementBudgeting & Resource StewardshipContinuous Process ImprovementStrategic Planning

About

Healthcare operations executive with approximately a decade of proven success directing multi-site clinical and wellness operations across Texas, North Carolina, Georgia, and Florida. Expert at balancing the needs of patient care, client satisfaction, and operational efficiency. Recognized for leading cross-functional collaboration, evaluating quantitative and qualitative metrics to drive continuous improvement, and delivering on key performance expectations including patient engagement, health outcomes, and ROI.

Experience

Co-President & Executive Clinical Director - Primal Integrative Health Group - Multi-State Operations: Texas, North Carolina, Georgia, Florida

(2016-01)

Multi-Site Clinical Operations: Direct overall operations across clinical locations in four states, ensuring the delivery of high-quality, cost-effective health and wellness care while balancing organization-wide standards with local execution.

Talent Acquisition & Team Development: Attract, onboard, train, and retain multidisciplinary professionals (3-5 per site). Champion staff communication and performance accountability to ensure high employee engagement and patient satisfaction.
Cross-Functional Collaboration & Service Implementation: Serve as the liaison between clinical, front-office, and executive functions to resolve operational barriers. Built and launched comprehensive service lines (integrative wellness, metabolic health, pediatrics) from concept to fruition.
Continuous Improvement & KPI Evaluation: Establish and track quantitative and qualitative metrics (show rates, revenue indicators, conversion). Evaluate clinical programs to ensure optimal patient engagement, expected ROI, and continuous workflow optimization.
Strategic Execution & Change Leadership: Partner with service line administrators and leadership to execute implementation plans, manage pricing and vendor relationships, and lead new-site openings and organizational restructuring.