Dustin Cannon
IT Consultant / Support Specialist
Talent
BrownsburgMember since October 14, 2026
Technical Support & System AdministrationMicrosoft 365Active DirectoryWindows ServerVirtualization (Hyper-V, VMware)Remote SupportCustomer ServiceTicketing SystemsSLA ManagementNetwork SetupSecurity FundamentalsTroubleshootingDocumentationUser TrainingTeam Collaboration
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Technical Support & System AdministrationMicrosoft 365Active DirectoryWindows ServerVirtualization (Hyper-V, VMware)
About
Versatile and experienced IT professional with a strong background in technical support, system administration, client consulting, and infrastructure management. Reliable and adaptable, with proven expertise in Microsoft environments, troubleshooting, user support, and maintaining system uptime.
Experience
IT Consultant / Support Specialist - Onpoint Systems
(2022-08)
- Provide IT support and service desk assistance to small and medium business clients.
- Monitor and manage systems remotely using RMM and ticketing tools (NinjaOne, Syncro, Halo, Zendesk).
- Administer Microsoft 365 tenant accounts, user access, and device compliance policies.
- Assist clients with network security setups, multi-factor authentication (MFA), and system updates.
Senior Support Specialist - OpenText (formerly Vision Solutions)
(2010)
- Provide high-level technical support and troubleshooting for disaster recovery, backup, and system migration software.
- Assist clients with system configurations, cloud integrations, and infrastructure maintenance.
- Maintain clear client documentation and create internal knowledge base resources.
- Mentor team members and ensure high customer satisfaction and timely issue resolution.
Education
Coursework - Business Administration & Computer Studies
Skills
IT Consultant / Support Specialist
