Dustin Robbins

People-focused operations manager with experience in employee scheduling, hiring, onboarding, coaching, performance management, team development, and customer service. Experienced in communicating expectations, addressing performance concerns, resolving conflicts, supporting employee accountability, and applying company policies consistently. Brings additional experience in high-volume customer service, accurate documentation, compliance, and military communications.

Seeking to apply these transferable skills in a Human Resources role supporting employees, managers, and organizational operations.

Operations Manager - CVS Pharmacy - Colorado Springs, CO

(2025-12)

• Manage employee scheduling and staffing coverage to support business needs and daily operational requirements.
• Participate in hiring, onboarding, training, coaching, and performance management to develop employees and reinforce expectations.
• Communicate job responsibilities, provide performance feedback, address workplace concerns, and promote accountability.
• Coordinate employee assignments and daily priorities to maintain productivity and consistent operational standards.
• Address customer concerns professionally, using active listening and problem-solving to resolve issues.
• Monitor store performance, sales, budgets, inventory, and merchandising while identifying opportunities for improvement.
• Apply company policies and procedures related to safety, compliance, and loss prevention.
• Collaborate with employees and leadership to maintain a productive, respectful, and service-focused work environment.

Overnight Team Lead - Walmart - Colorado Springs, CO

(2024-12 - 2025-12)

• Supervised teams of up to 45 employees, providing direction, training, and performance feedback to meet operational goals.
• Coordinated employee assignments and workload priorities to ensure tasks were completed efficiently and on schedule.
• Supported employee development through coaching, recognition, morale-building activities, and performance conversations.
• Addressed personnel and performance issues, including difficult conversations and termination decisions when necessary.
• Coordinated inventory flow, truck unloading, stocking, backroom organization, and merchandise rotation.
• Maintained store presentation, cleanliness, organization, and safety standards.
• Communicated with associates and other departments to ensure smooth operations and consistent execution of company standards.

Remodel Associate - Walmart - Colorado Springs, CO

(2024-06 - 2024-12)

• Built shelving and installed store fixtures to improve inventory organization and merchandise presentation in accordance with modular plans.
• Reviewed project requirements and organized tasks to meet deadlines while following company standards.
• Coordinated merchandise placement to support sales readiness and maintain modular accuracy.
• Earned forklift certification to assist with equipment handling and inventory placement.
• Connected register systems to power and network configurations to support store operations.

Security Officer / Site Supervisor - Mercurial Secure Solutions - Colorado Springs, CO

(2022-11 - 2024-06)

• Supervised site operations and coordinated daily activities to maintain security objectives and consistent service standards.
• Provided team direction, guidance, and performance feedback while helping maintain a secure and professional environment.
• Managed access points and prepared incident reports, communicating relevant information directly to company owners.
• Conducted regular patrols covering approximately 20 miles daily and addressed policy violations, trespassing, and safety concerns.
• Built positive working relationships with business owners and stakeholders through professional communication and responsive service.
• Coordinated with local law enforcement during escalated incidents, applying sound judgment and effective problem-solving.

Insurance Professional III – Sales and Service - USAA Insurance - Colorado Springs, CO

(2021-07 - 2022-11)

• Handled up to 120 sales and service calls daily, identifying customer needs and providing accurate, professional assistance.
• Maintained a 100% member satisfaction rating beginning in November 2021.
• Assisted mortgage liaisons and supported enterprise-level error correction.
• Followed established procedures and compliance requirements, maintaining a record of zero errors in the compliance responsibilities described for the role.
• Managed competing priorities in a high-volume environment while maintaining attention to detail and service quality.

Radio Operator - United States Marine Corps Reserve - Aurora, CO

(2016-07 - 2021-05)

• Operated and maintained tactical radio and data communication systems to support reliable, mission-critical communications.
• Coordinated communication networks during high-pressure operations, supporting timely decisions and collaboration among unit leaders.
• Trained personnel on radio operation, cryptographic procedures, and emergency communication protocols.
• Conducted equipment inspections and maintenance to support operational readiness and compliance with military standards.
• Documented more than 500 messages daily while following strict scheduling and security requirements.
• Supported large-scale logistical operations for Department of Defense missions across the United States.

Tactical Transmission Operator's Course - Wave and Electrical Theory - United States Marine Corps Communications and Electronics School (2016-10 - 2017-03)