Rad Shelley

An Operations Manager at Lowe's is a store leader responsible for making sure the store runs smoothly day-to-day—both for customers and for the team. They focus on execution, processes, and results across the whole store rather than just one department.

Operational manager - Lowe's home improvement - Colorado Springs, CO

(2022-03)

An Operations Manager at Lowe's is a store leader responsible for making sure the store runs smoothly day-to-day—both for customers and for the team. They focus on execution, processes, and results across the whole store rather than just one department.

• Ensures daily operations follow company standards and policies
• Oversees opening/closing procedures
• Makes sure systems, registers, and processes run efficiently
• Monitors customer service metrics (like surveys, wait times, issue resolution)
• Steps in to resolve escalated customer problems
• Ensures teams are delivering strong service on the floor and front end
• Coaches supervisors and associates
• Helps train team members on operational processes
• Holds teams accountable to expectations and performance
• Tracks store performance such as: Sales, Credit programs, Fulfillment, Shrink, Customer satisfaction scores
• Works with department supervisors to improve results
• Makes sure safety procedures are followed
• Oversees incident reporting and risk prevention
• Ensures company policies and audits are met
• Ensures displays, pricing, signage, and stock levels are correct
• Supports inventory accuracy and fulfillment operations

Back end dept supervisor - Lowe's - Colorado Springs, CO

(2019-03 - 2022-03)

• Oversee deliveries
• Oversee receiving
• Scheduling
• Coaching
• Claims
• Hazmat

Operational zone manager - Walmart - Colorado Springs, CO

(2000-10 - 2011-11)

• Overseeing 200+ employees
• Scheduling
• Claims
• Hazmat
• Back room programs
• Receiving
• Invoices

High school diploma - James Madison