Administrative Assistant at Broward Sheriff's Office (2020-01 – Present)
- Provide executive-level administrative and operational support to three Majors, prioritizing multiple assignments, deadlines, meetings, and service needs across distinct areas of responsibility.
- Coordinate event and meeting logistics including calendars, facilities, invitations, agendas, travel arrangements, itineraries, materials, communications, and follow-up for internal and external participants.
- Coordinate budget preparation, expense tracking, purchase requests, purchase orders, supply requisitions, fiscal records, and operational spending needs; maintain accurate documentation for management review.
- Use agency purchasing processes and an assigned purchase card; reconcile monthly P-card activity for three Majors and maintain complete supporting documentation.
- Track operational information and compile statistical and informational reports for leadership; maintain confidential records and ensure adherence to agency policies, procedures, and documentation standards.
- Serve as liaison among executive leadership, administrative officials, internal departments, employees, and outside agencies; respond to high-volume inquiries and coordinate resolution of operational needs.
- Prepare and review correspondence, memoranda, agendas, minutes, reports, requisitions, manuals, and budget materials for accuracy, completeness, grammar, and professional presentation.
- Process payroll and timekeeping information, including support for grant-funded employees, and assist with grant renewal documentation and related administrative requirements.
Administrative Specialist II at Broward Sheriff's Office (2020-01 – 2024-12)
- Provided specialized administrative and operational support to work units and executive-level supervisors, including scheduling, records, correspondence, customer service, facilities coordination, and special assignments.
- Supported day-to-day workflow by organizing documentation, tracking requests, coordinating resources, and maintaining accurate records in a fast-paced public-safety environment.
Detention Technician at Broward Sheriff's Office (2012-01 – Present)
- Coordinate communications, visitor schedules, supply distribution, legal and operational documentation, and required notifications while supporting safe and efficient facility operations.
- Maintain daily logs and incident reports, control authorized access and restricted-area procedures, and respond appropriately to emergency or unusual occurrences.
Intake Specialist at Social Service Coordinators (2011-01 – 2012-12)
- Provided high-volume customer service to elderly and disabled clients, coordinated with health plan representatives, maintained schedules and conference calls, and handled payment-related concerns.
- Maintained confidential Medicare/Medicaid-related information and supported accurate client records and communications.
Supervisor / Collector / Customer Service Representative at United Collections Bureau (2006-01 – 2011-12)
- Supervised and trained staff, assigned and followed up on work, handled customer and client concerns, and helped resolve conflicts and service issues.
- Maintained client files, scheduled follow-up activities, negotiated payment arrangements, and provided administrative support in a performance-driven environment.
Customer Service Representative at International Response Technology (2007-01 – 2008-12)
- Handled inbound customer calls, processed and recorded client data, assisted managers and new employees, resolved customer concerns, and consistently worked toward performance goals.
Receptionist / Part-Time Facility Operator at Rose's Day Care (2003-01 – 2006-12)
- Supported front-office and facility operations, prepared required documents, entered payment data, and greeted and assisted families, staff, and visitors.
