Dwt Experience

Operations and administrative professional with 12+ years of experience at the Broward Sheriff's Office, supporting executive leadership and coordinating event and meeting logistics, facilities, purchasing, budgets, inventory, records, customer service, and management reporting. Currently provides high-level support to three Majors with distinct operational responsibilities and competing priorities. Brings supervisory experience, strong follow-through, sound judgment, and a proven ability to coordinate people, resources, and deadlines in fast-paced, high-accountability environments.

Administrative Assistant at Broward Sheriff's Office (2020-01 – Present)

• Provide executive-level administrative and operational support to three Majors, prioritizing multiple assignments, deadlines, meetings, and service needs across distinct areas of responsibility.
• Coordinate event and meeting logistics including calendars, facilities, invitations, agendas, travel arrangements, itineraries, materials, communications, and follow-up for internal and external participants.
• Coordinate budget preparation, expense tracking, purchase requests, purchase orders, supply requisitions, fiscal records, and operational spending needs; maintain accurate documentation for management review.
• Use agency purchasing processes and an assigned purchase card; reconcile monthly P-card activity for three Majors and maintain complete supporting documentation.
• Track operational information and compile statistical and informational reports for leadership; maintain confidential records and ensure adherence to agency policies, procedures, and documentation standards.
• Serve as liaison among executive leadership, administrative officials, internal departments, employees, and outside agencies; respond to high-volume inquiries and coordinate resolution of operational needs.
• Prepare and review correspondence, memoranda, agendas, minutes, reports, requisitions, manuals, and budget materials for accuracy, completeness, grammar, and professional presentation.
• Process payroll and timekeeping information, including support for grant-funded employees, and assist with grant renewal documentation and related administrative requirements.

Administrative Specialist II at Broward Sheriff's Office (2020-01 – 2024-12)

• Provided specialized administrative and operational support to work units and executive-level supervisors, including scheduling, records, correspondence, customer service, facilities coordination, and special assignments.
• Supported day-to-day workflow by organizing documentation, tracking requests, coordinating resources, and maintaining accurate records in a fast-paced public-safety environment.

Detention Technician at Broward Sheriff's Office (2012-01 – Present)

• Coordinate communications, visitor schedules, supply distribution, legal and operational documentation, and required notifications while supporting safe and efficient facility operations.
• Maintain daily logs and incident reports, control authorized access and restricted-area procedures, and respond appropriately to emergency or unusual occurrences.

Intake Specialist at Social Service Coordinators (2011-01 – 2012-12)

• Provided high-volume customer service to elderly and disabled clients, coordinated with health plan representatives, maintained schedules and conference calls, and handled payment-related concerns.
• Maintained confidential Medicare/Medicaid-related information and supported accurate client records and communications.

Supervisor / Collector / Customer Service Representative at United Collections Bureau (2006-01 – 2011-12)

• Supervised and trained staff, assigned and followed up on work, handled customer and client concerns, and helped resolve conflicts and service issues.
• Maintained client files, scheduled follow-up activities, negotiated payment arrangements, and provided administrative support in a performance-driven environment.

Customer Service Representative at International Response Technology (2007-01 – 2008-12)

• Handled inbound customer calls, processed and recorded client data, assisted managers and new employees, resolved customer concerns, and consistently worked toward performance goals.

Receptionist / Part-Time Facility Operator at Rose's Day Care (2003-01 – 2006-12)

• Supported front-office and facility operations, prepared required documents, entered payment data, and greeted and assisted families, staff, and visitors.

Master of Public Administration – Barry University

Bachelor of Public Administration – Barry University

Certified Human Resource Specialist in Human Resources Specialization – Barry University

Administrative and Professional Development Training – Broward Sheriff's Office