Dylan Muller

Trilingual professional fluent in American English and Brazilian Portuguese, with advanced Spanish and strengths in customer communication, consultative sales, IT, and operational support. Proactive, adaptable, and a fast learner who communicates clearly with customers and teams. Experienced in managing the sales process from prospecting through closing, maintaining client relationships, and supporting day-to-day operations.

Seeking a fully remote role in customer support, technical support, customer success, sales development, or business operations.

Business and Sales Consultant | Self-Employed - Nalyd Vendas e Serviços

(2020)

• Manage the sales cycle from proactive prospecting and customer consultation through negotiation and closing.
• Build and maintain a prospective-client pipeline, providing personalized service and strengthening customer relationships.
• Work toward monthly sales targets while prioritizing customer satisfaction and clear communication.
• Explain credit and consortium options to customers considering purchases such as homes, vehicles, travel, and medical procedures.

Administrative Office — Transportation Department - Secretariat of Communication of Paraná, Brazil - Paraná, Brazil

(2021-07 - 2023-07)

• Supported the administrative office by coordinating transportation operations and helping ensure vehicles were properly maintained and ready for use.
• Helped coordinate the governor’s transportation needs, prioritizing efficient, safe, and reliable operations.
• Coordinated communications and maintenance adjustments for various types of vehicles, including cars and aircraft.
• Monitored vehicle and aircraft operational needs and coordinated follow-up to help keep transportation assets fully functional.

Junior Apprentice - Correios (Brazilian Postal Service)

(2017 - 2018)

• Filed and organized physical and digital documents, handled telephone communications, and assisted members of the public.
• Supported product organization, customer service, and material sorting under supervision.

High School Diploma - Colégio Sesi – Boqueirão, Curitiba, Brazil (2017 - 2019)