Jonathan Richey

Seeking a professional position where I can apply my problem-solving, troubleshooting, customer service, and teamwork skills while contributing to the success of the organization. I am dedicated to providing excellent service, resolving issues efficiently, and building a long-term career with opportunities for growth and advancement.

School Bus Driver at Keller ISD (2025-10 – Present)

• Safely transported students to and from school and scheduled activities while maintaining a secure and orderly environment.
• Conducted pre-trip and post-trip vehicle inspections and promptly reported safety or maintenance concerns.
• Maintained reliable schedules while adapting to traffic, weather, and changing transportation needs.
• Communicated professionally with students, parents, school staff, and transportation personnel to address questions and concerns.
• Followed district transportation policies, safety procedures, and applicable traffic regulations.

Glass Repairman at Safelite Auto Glass (2024-10 – 2025-02)

• Performed high-quality Auto Glass repair and replacement, ensuring safety and precision in every job.
• Managed multiple service appointments daily, prioritizing tasks to ensure timely and efficient job completion.
• Delivered Exceptional customer service by clearly communicating repair processes, addressing concerns, and ensuring customer satisfaction

Telecommunications Service Technician at Astound Broadband (2021-05 – 2024-10)

• Delivered exceptional technical support, troubleshooting issues efficiently to ensure a seamless customer experience
• Managed and processed service requests with accuracy and urgency, coordinating teams to meet customer needs promptly
• Maintained and organized tools, equipment, and resources to ensure efficiency in service delivery and problem resolution

Front Desk Representative at Marriott International (2019-02 – 2021-05)

• Coordinated schedules efficiently, utilizing PMS software to input codes, draft information, and enhance guest relations.
• Conducted daily audits, reconciling revenue across hotel departments and closing out cash accounts to ensure smooth business transitions between days.
• Delivered exceptional customer service through in-person and phone interactions, addressing guest needs promptly and professionally.
• Processed advanced deposits for future reservations with accuracy and efficiency.
• Provided timely and clear responses to guest and visitor inquiries, ensuring a positive experience.
• Politely and effectively resolved guest concerns, adhering to company policies to maintain customer satisfaction

Damage Prevention Agent at Texas811 (2016-10 – 2018-05)

• Processed and edited underground locate requests both electronically and telephonically, utilizing proprietary software for accurate tracking and updates.
• Maintained excellent customer service skills, ensuring punctual and professional handling of all customer interactions.
• Interpreted CAD maps, directions, and instructions, converting measurements and distances on a daily basis for precise execution.

– Tarrant County Community College