Dylan Walters

Ex Registered Customer Service Representative at Robinhood l Salesforce Admin Certified l Salesforce Mountaineer l Series 7 and 63 l Button Smasher

Professional Experience

Customer Experience Representative August 2019 - May 2023

Robinhood Financial 

• Provided customer support through phone, email, and chat channels while using multiple platforms (Salesforce, JIRA, Twilio) to log customer interactions.
• Employed elevated listening skills to smooth customer irritations. Two of my phone recordings were playing in team meetings as representations.
• Trained roughly 20 new hires in brokerage department
• Obtained certifications (SIE, series 7 and 63) to better assist customers and to advance knowledge

Bachelors in BA, Marketing Degree (BA) University of Central Florida, Orlando, FL