Breanna Davis
Customer service Rep
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About
I have been in IT and Customer Service for most of my working career. I would love to continue it
Experience
Customer Service Representative
GLAZ-TECH INDUSTRIES-Englewood, CO
September 2024 to Present process all into coming emails and phones calls
Process glass/mirror/windows orders and quotes verify co workers orders and quotes
Handle rush and expedited orders
Process billing, invoices and debit/credit card payments
Admin assistant to operations manager
Computer System Administration
Florida Blue (Blue Cross and Blue Shield of Florida)-Remote
May 2022 to July 2023
- Responsible for tracking and gaining approvals for appropriate access.
- Granting users to the appropriate access once approvals were received.
- Responsible for remoting into user's computer for troubleshooting
- Keeping updated on all HIPPA and PHI information
Patient Access Liaison
UCHealth-Aurora, CO
November 2020 to September 2021
- Provide over the phone patient support
- Required to answer call and complete call work under 5 minute per call
- Responsible for knowing the difference between urgent call and standard patient calls.
- Provided first line assistants for scheduling appointments, requesting medication refills, assisting with work orders requests and referrals.
Starbucks Barista
King Soopers-Denver, COJune 2016 to September 2017
Provide face-to-face customer support
Responsible for pulling inventory and stocking the front and back store.
Primary person for covering for call-outs.
Responsible for knowing formulas to all Starbucks Drinks.
Child and Youth Program Assistant
Child Development Center-Aurora, CO
August 2015 to January 2016
- Implements schedules and plans for children as a group and individually.
- Interacts with children using approved child guidance and development techniques.
- Accountable for the whereabouts and safety of children.
- Interacts professionally with staff members, parents, supervisors and volunteers.
ID Administration/Focal
Career Connections Inc. at IBM-Boulder, CO
July 2012 to April 2015
- Responsible for on boarding customer employees
- Updated/maintain all account based knowledge
- Provided ID Administration for over 1500 end users on multiple domains and platforms
- Prime member in high severity issues and customer escalations
- Focal for starting a foundation for the transitioning account
Education
General Education, Business Studies, and Computer Science (High School
Diploma)
Mead High School-Longmont, CO
2009 to 2012
