Ellen Takada

I have an extensive career in the IT field, ranging from database management to PSTN environment DevOps and network operations. I have been working as a NOC Engineer since May 2023, and I am passionate about my role. Having completed a bachelor’s degree in Computer Science, I am eager to advance my career as a Database Administrator. I am interested in this position because I enjoy managing data, which has been the most rewarding aspect of my career.

PROFESSIONAL EXPERIENCE

NOC Engineer, Calian Corp, Houston, TX 05/2023 – Present

Provide technical support for clients. Troubleshooting various issues with end-users. Troubleshooting network outage. Monitoring and performing patches on servers and workstation. Onboarding and offboarding issues. Manage licensing on Microsoft Admin Center.

• Fulfill primary helpdesk support for desktop and laptop workstations
• Set-up, troubleshoot and repair LAN system issues
• Contributed to resolving IT support tickets
• Prioritized client satisfaction

VoIP implementation and testing in DevOps team. Configure SIP server to meet RFC regulation. Daily call testing and recording the results. Documentation for UAT.

• VoIP environment development, operation, maintenance and troubleshooting
• Understand RFC regulation for VoIP environment
• Compatibility testing including call testing, documentation, client meeting and reporting

EDUCATION & CERTIFICATIONS

Southern New Hampshire University Graduated

BS-Computer Information Technology with concentration in Network and Telecommunications

• Cumulative GPA: 4.0
• Interests: SQL Database

• CCNA, CCNP