Eanise Betancourt

Dependable and service-oriented college student pursuing an Associate degree with experience supporting individuals in care-focused environments. CPR certified with experience requiring patience, attentiveness, professionalism, and the ability to respond calmly to individual needs. Strong ability to adapt to changing situations, communicate respectfully with people from different backgrounds, and work responsibly both independently and as part of a team.

Interested in bringing a safety-first mindset, genuine care for others, and a strong work ethic to Delta Air Lines In-Flight Services.

Personal Care Assistant (PCA)

• Provided attentive, respectful assistance based on individual needs and circumstances.
• Maintained a professional and compassionate approach while supporting daily activities and personal needs.
• Demonstrated reliability by consistently reporting for scheduled shifts and completing assigned responsibilities.
• Adapted to changing needs while remaining patient, attentive, and solution-focused.
• Protected personal information and maintained appropriate boundaries while providing care.
• Communicated with individuals and others involved in their care to help ensure needs were understood and addressed.
• Worked independently while recognizing when additional assistance or communication was necessary.

Childcare / Group Leader

• Supervised children while maintaining a safe, organized, and positive environment.
• Responding calmly to unexpected situations and individual needs.
• Used clear, age-appropriate communication to provide instructions and resolve problems.
• Build positive relationships with children while maintaining appropriate safety expectations.
• Worked collaboratively with other staff to maintain consistent supervision and daily routines.
• Demonstrated patience, responsibility, and attentiveness in a highly active environment.

Dietary / Skilled Nursing & Nursing Home

• Worked in a healthcare-related environment where cleanliness, safety, organization, and attention to detail were important.
• Interacted professionally with residents and staff in a setting involving individuals with varying needs.
• Followed established procedures and workplace expectations.
• Maintained a dependable and professional approach while completing assigned responsibilities.
• Demonstrated awareness of the importance of safety, hygiene, and respectful treatment of others.

Customer Service Representative / Sales - Planet Fitness - Auburn, MA

• Provide professional customer service and support to members in a busy fitness environment.
• Answer customer questions and assist members with account, membership, and facility-related concerns.
• Communicate professionally with customers while maintaining a welcoming and service-focused environment.
• Resolve customer concerns and escalate issues when appropriate.
• Maintain accurate customer information and follow company policies and procedures.
• Support daily operations while managing multiple customer needs and priorities.
• Demonstrate reliability, professionalism, and attention to detail in a customer-facing position.

Customer Service / Call Center - Remote / MA

• Assisted customers by phone and through remote communication channels.
• Responded to customer questions, concerns, and service requests professionally.
• Used active listening and problem-solving skills to understand customer needs and provide appropriate solutions.
• Documented customer interactions and maintained accurate information.
• Followed established procedures while protecting customer information.
• Demonstrated patience and professionalism when handling challenging customer situations.
• Worked independently while maintaining productivity and communication standards.

Associate Degree - Liberal Arts & Sciences / Health Sciences - Hillsborough Community College (2027)

High School Diploma - Burncoat High School