Eben William Engelbrecht
Executive leader and strategic innovator
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About
Executive leader and strategic innovator of cross-industry experience in aviation, insurance, retail, and business solutions. Proven track record in driving operational excellence, stakeholder alignment, and team performance. Preparing for senior leadership and board-level opportunities with immediate availability.
Experience
Contact Centre Manager - IGT - Cape Flats, South Africa
(2024-01 - 2025-12)
- Lead operations for international airline campaign
- Drive performance metrics, compliance, and customer satisfaction
- Align teams with strategic goals and stakeholder expectations
Team Leader - Capita - Cape Flats, South Africa
(2022-06 - 2023-12)
- Managed frontline teams in high-pressure aviation environment
- Delivered consistent service excellence and operational improvements
Collections Agent - Munnik Basson Dagama - Cape Flats, South Africa
(2015-01 - 2019-12)
Oversaw debt recovery processes with compliance focus.
Reception Administrator - Medscheme - Cape Flats, South Africa
(2011-01 - 2014-12)
Coordinated client services and administrative workflows.
Membership Clerk - Metropolitan Health Corporate - Cape Flats, South Africa
(2009-01 - 2011-12)
Supported membership administration and client onboarding.
Education
National Diploma - Administration Management - Seta Fet (2019)
National Senior Certificate - Matric - Rocklands High School (1997)
