Ebi Alabo

PROFESSIONAL SUMMARY

Customer Service Representative with over 4 years of experience in call center and e-commerce environments. Skilled in handling high call volumes, resolving customer issues efficiently, and maintaining a 90% first-contact resolution rate. Proficient in using PureCloud, NC3, Zendesk, and HubSpot to deliver responsive and accurate service. Known for empathy, active listening, and problem-solving skills that strengthen customer satisfaction and loyalty.

Target Outlet — Richmond. Houston, TX

Customers Sale Representative

June 2025 – Present

· Resolve customer concerns professionally while ensuring satisfaction and brand loyalty

· Promote current deals, loyalty programs, and upsell relevant products to meet sales targets

· Assist customers with product selection, purchases, and inquiries to deliver a positive in-store experience

· Operate the cash register, handle transactions accurately, and process returns or exchanges

· Maintain store presentation by restocking shelves, organizing displays, and ensuring cleanliness

Woodforest Bank — Houston, TX

Customer Service Representative

July 2024 – May 2025

· Assist customers with opening accounts, processing transactions, and answering banking inquiries

· Promote and cross-sell banking products such as savings accounts, loans, and credit services

· Accurately handle cash, deposits, withdrawals, and balance transactions in compliance with bank policies

· Build strong customer relationships by delivering personalized service and financial guidance

· Ensure compliance with banking regulations, security procedures, and internal operational standards

CVS Pharmacy — Houston, TX

Customer Support Specialist

Jan 2023 – June 2024

· Provide front-line assistance to customers with prescriptions, product inquiries, and in-store services

· Process transactions accurately, including purchases, returns, and insurance-related payments

· Coordinate with pharmacy staff to ensure timely prescription fulfillment and resolve customer concerns

· Maintain store organization by restocking shelves, managing inventory, and ensuring a clean environment

· Deliver exceptional customer service while adhering to healthcare regulations and company policies.

Cigna Insurance Company — Houston, TX

Customer Service Representative

July 2022 – Dec 2022

· Onboard new clients by guiding them through plan selection, account setup, and understanding their benefits

· Manage subscription renewals by notifying clients, explaining plan updates, and ensuring continued coverage

· Respond to customer inquiries regarding health insurance plans, benefits, claims, and coverage details

· Assist members with navigating policies, provider networks, and eligibility requirements

· Process and follow up on claims, billing issues, and account updates with accuracy

· Educate customers on available services, wellness programs, and cost-saving options

· Maintain detailed records of customer interactions in compliance with company and regulatory standards

· Resolve concerns efficiently while ensuring a high level of customer satisfaction and confidentiality

High School Diploma