CUSTOMER SERVICE REPRESENTATIVE
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Customer Service Representative with over 4 years of experience in call center and e-commerce environments. Skilled in handling high call volumes, resolving customer issues efficiently, and maintaining a 90% first-contact resolution rate. Proficient in using PureCloud, NC3, Zendesk, and HubSpot to deliver responsive and accurate service. Known for empathy, active listening, and problem-solving skills that strengthen customer satisfaction and loyalty.
Target Outlet — Richmond. Houston, TX
June 2025 – Present
· Resolve customer concerns professionally while ensuring satisfaction and brand loyalty
· Promote current deals, loyalty programs, and upsell relevant products to meet sales targets
· Assist customers with product selection, purchases, and inquiries to deliver a positive in-store experience
· Operate the cash register, handle transactions accurately, and process returns or exchanges
· Maintain store presentation by restocking shelves, organizing displays, and ensuring cleanliness
Woodforest Bank — Houston, TX
July 2024 – May 2025
· Assist customers with opening accounts, processing transactions, and answering banking inquiries
· Promote and cross-sell banking products such as savings accounts, loans, and credit services
· Accurately handle cash, deposits, withdrawals, and balance transactions in compliance with bank policies
· Build strong customer relationships by delivering personalized service and financial guidance
· Ensure compliance with banking regulations, security procedures, and internal operational standards
CVS Pharmacy — Houston, TX
Jan 2023 – June 2024
· Provide front-line assistance to customers with prescriptions, product inquiries, and in-store services
· Process transactions accurately, including purchases, returns, and insurance-related payments
· Coordinate with pharmacy staff to ensure timely prescription fulfillment and resolve customer concerns
· Maintain store organization by restocking shelves, managing inventory, and ensuring a clean environment
· Deliver exceptional customer service while adhering to healthcare regulations and company policies.
Cigna Insurance Company — Houston, TX
July 2022 – Dec 2022
· Onboard new clients by guiding them through plan selection, account setup, and understanding their benefits
· Manage subscription renewals by notifying clients, explaining plan updates, and ensuring continued coverage
· Respond to customer inquiries regarding health insurance plans, benefits, claims, and coverage details
· Assist members with navigating policies, provider networks, and eligibility requirements
· Process and follow up on claims, billing issues, and account updates with accuracy
· Educate customers on available services, wellness programs, and cost-saving options
· Maintain detailed records of customer interactions in compliance with company and regulatory standards
· Resolve concerns efficiently while ensuring a high level of customer satisfaction and confidentiality
