Ebony Mitchell

With over 15 years of Admin Experience in a wide range of industries customer satisfaction is key to me. Bringing a smile and a genuine interest in communication with others, I am a very outspoken, confident individual when it comes to work. I work on the WOW factor which means I tend to go Way Out of my Way to execute my job and task given, with the an ability to multitask learn quickly and work independently as well as with a team I am a Firm believer in making a lasting empression on each and every person I engage with.

I believe that you must work hard to elevate in anything in life. Also being a Certified Notary Republic has give me the ability to sharpen my people skills in a way that brings a more direct personable approach that has a lasting effect.

EMCOR Mesa Energy Systems, San Leandro, CA Sept 2019 – Feb 2023 Admin Assistant/Clerical

Answering telephones and direct inquires in a professional and client centric manner

Assist management staff with preparing confidential employment and labor relations documents, including but not limited to on boarding documents

Maintain confidential Personnel files

Assisting with staff onboarding and off boarding which included requesting equipment setup and system processing

Work effectively and maintain good working relationship with co-workers, delivery personnel, administrators, sales reps, Management as well as new employees

Maintain clean and safe workspace for all

Attend in-service and or safety meetings as required

Bank errands

Processing vendor invoices for payment

Work cooperatively with the other admins in positive partnership to support each other smoothly

Advance ability to organize

Handles details of highly confidential and sensitive information internally and externally

Processing of invoices for AccountingKeeping office supplies stocked

Greeting and directing visitors

Organizing Staff meetings and travel

Larkin Street Youth Services, San Francisco, CA July 2018 – Aug 2019 Residential Counselor

Primary focus was to provide guidance information and services within the agency to homeless and runaway youth as well as young adults in transitional housing

Teaching life skills on a daily which includes but is not limited to proper cleaning practices, Hygiene awareness, drug elimination program

Helping get resources for work and housing once out of the program

Cooking breakfast and dinner with the youth

Learning more about youth in order to build a certain relationship of trust while keeping information confidential at all times

Working closely with organizations who provide assistance to Youth

Taking youth shopping for decent clothing and hygiene items when in need

Life Skills are a common practice on a daily to ensure the youth is prepared to live on his/her own after duration of program.

Resolving issues between youth when not seeing eye to eye

Helping drug addicted teens wean themselves off of drugs also helping them when they are unable to eat or sleep while in the process of

Giving weekly and monthly reports to residential manager for each Youth

CSSR Customer Service & Sales Representative Aug 2017- July 2018 Banker

Deliver focused service to customers to help them achieve their financial goals.

Account management and general customer service as well as recommending products and services.

Processed new account transactions and maintenance.

Assisted customers in their selection of accounts and financial services, and cross-selling bank products and services.

Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer.

Developed retained and deepened long-term relationships with current and potential customers in the community.

Wells Fargo Bank, San Francisco, CA Mar 2017 – Sep 2017 Teller

Delivering friendly service and personalized attention to all customers.

Contribute to achieving branch sales goals by recommending products and services that meet customer needs.Solid knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for protection of cash.

Handle financial transactions at high-volume branch in downtown business district.

Manage deposits, withdrawals, transfers and check cashing.

Verify customer identification, signature and balance information.

Achieved an excellent drawer balancing record of zero shortages or overages throughout tenure.

Promoted to Banker for excellent service with cross selling products as a Teller

McCormick & Kuleto Seafood Restaurant, San Francisco, CA Mar. 2015 – Jun 2017 Madre d’ Hostess

Outstanding ability delivering professional customer service

Outgoing and friendly personality and demeanor

Skilled Reservations scheduling

Great interpersonal and communication skills

Extensive knowledge of the fine dining industry

Skilled handling of customer complaints

Maintained professional and sharp appearance always.

Scheduled all reservations and planned seating arrangements with management prior to dinner service.

Performed dining room preparatory work.

Assisted setting up of planned events.

Greeted customers and directed them to their seats.

Juggled multiple tasks while providing terrific service.

Maintained tact and diplomacy and friendliness in a fast-paced environment

Wells Fargo Bank, San Francisco, CA May 2007 – Mar. 2008

Fraud Detection Specialist (Call Center)

Answered customers' questions and explained reasons that fraud alerts were placed on their account for suspicious transactions.

Investigated and corrected errors upon customers' request, according to customer and bank records

Handling over +100 calls per day and answering 50 emails per day.

Worked closely with Visa/MasterCard to ensure claims are processed in a timely manner

Processed Disputes and Affidavit of Forgery Claims

Answered customers' questions and explained reasons that fraud alerts were placed on their account for suspicious transactions.

Investigated and corrected errors upon customers' request, according to customer and bank records Handling over +100 calls per day and answering 50 emails per day.

Worked closely with Visa/MasterCard to ensure claims are processed in a timely manner

Processed Disputes and Affidavit of Forgery Claims

Brooks Trucking, Oakland Ca Jan. 2009 – Feb. 2011 Customer Service Sales/Billing

Verified accuracy of billing data and revised any errors

Operated computer, adding, calculating machines

Prepared itemized statements, bills, or invoices,

Kept records of invoices and support documents

California Notary Public

Bullard High School Fresno, CA - June 2006

Edward Shandes