Administrative Assistant - ZGF Architects
(2023-01 - 2026-12)
- Managed complex calendars for 2 executives during a 10-month EA absence, resolving 100% of scheduling conflicts while balancing priority stakeholder needs and operational breaks.
- Coordinated end-to-end travel itineraries via Concur Solutions, providing 24/7 after-hours availability to seamlessly resolve 100% of travel complications and cancellations.
- Optimized expense reporting workflows by creating a nomenclature system that reduced receipt retrieval time by 75% for 30+ complex monthly submissions.
- Audited corporate transportation benefits and public transit accounts in alignment with accounting, ensuring precise budget consumption and purchase order (PO) compliance.
- Streamlined AIA and IDCEC presentation logistics, driving weekly event volume and increasing employee continuing education participation by 25%.
- Managed compliance and licensing tracking for 100+ architecture and interior design professionals across multiple time zones, securing all presentation credits accurately.
- Documented critical bi-weekly board minutes involving firm partners and 10–15 high-level stakeholders with absolute precision.
Administrative Assistant - Tucker Road Community Center
(2018-01 - 2020-12)
- Delivered front-line customer service, managing high-volume phone queues and walk-in inquiries with an emphasis on professional problem-solving.
- Secured and managed confidential records for 100+ youth, strictly maintaining medical and personal data compliance.
- Automated record tracking via MS Excel, identifying missing action items to significantly accelerate student onboarding.
Assistant Volunteer - Reading Partners - Washington, D.C.
(2026-01)
- Authored the script for the Midatlantic Fundraising Event on 48 hours' notice, directly contributing to a successful event that raised over $70,000 for regional tutoring support.
- Designed promotional event materials via Canva under tight weekly deadlines and coordinated donor availability schedules.
