Edith Gonzalez

Results-driven Operations Manager with 6+ years of experience overseeing multi-branch staffing operations, client relationships, recruiting, employee management, timekeeping, reporting, and business development. Experienced in supporting 3 branch locations, 25+ client accounts, and 1,000+ employees while maintaining efficient daily operations and strong client service. Skilled in Bullhorn, uAttend, Kronos, WurkNow, workforce management, payroll/timekeeping processes, reporting, recruiting, sales, and markup negotiations.

Recognized as a hands-on leader with a strong ability to balance operational demands, employee needs, client expectations, and business growth.

Operations Manager at MDRN Staffing (2020-01 – Present)

• Oversaw daily staffing operations across 3 branch locations, ensuring consistent service delivery, staffing coverage, employee support, and operational efficiency.
• Managed and supported a workforce of 1,000+ employees across multiple client accounts and staffing assignments.
• Maintained strong relationships with 25+ clients, serving as a primary point of contact for staffing needs, employee concerns, operational issues, and account requirements.
• Worked closely with recruiters and branch teams to ensure open positions were filled quickly with qualified candidates.
• Supported recruiting efforts from candidate sourcing and screening through onboarding, placement, and ongoing employee support.
• Utilized Bullhorn to manage candidate and client information, staffing activity, placements, and operational records.
• Managed employee timekeeping and attendance processes using systems including uAttend, Kronos, and WurkNow.
• Generated and reviewed operational reports to track staffing levels, employee attendance, hours worked, placements, productivity, and client needs.
• Analyzed operational information and provided reports to leadership and clients to support decision-making and account management.
• Assisted with sales and business development, identifying opportunities to grow existing accounts and develop new client relationships.
• Communicated with clients regarding staffing solutions, service expectations, and bill rates/markup structures, helping clients understand the value and costs associated with staffing services.
• Partnered with recruiters and account teams to understand client requirements and develop effective recruiting strategies.
• Helped resolve employee and client issues quickly while maintaining professional relationships and protecting client satisfaction.
• Coordinated staffing priorities across multiple branches and accounts to ensure business needs were met.
• Monitored employee attendance and worked with internal teams to address timekeeping discrepancies and attendance issues.
• Provided leadership, coaching, and operational support to branch staff and recruiting teams.
• Maintained a customer-focused approach while balancing operational efficiency, employee satisfaction, and company profitability.
• Built strong relationships with both clients and candidates, contributing to retention, repeat business, and successful placements.