Business Analyst
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· Provide customer service through daily inbound and outbound calls to support customers in meeting their clients’ requirements and marketing plans
· Assist customers with calls and cases to improve the retention and expansion rate of clients
· Conduct macro, social, and institutional research on different industries, foreign countries, and international organizations to advice in public policy making and economic recovery plans
· Create and manage databases; design and conduct surveys
· Fluent in Spanish and English
Business Development Associate – ISN Software Corporation June 2022 – December 2022
Business Development Intern – ISN Software Corporation June 2021 – August 2021
Research Assistant – Science Department at Boston College September 2021 – January 2022
Intern – Economic and Social Development Research in Nicaraguan Organization May 2019 – July 2019
Student Assistant – Admissions Office in St. Mary’s University January 2019 – May 2019
Boston College- Chestnut Hill, Massachusetts August 2019 – May 2022
· Carroll School of Management; Bachelor of Science, Double Major in Entrepreneurship & Marketing
St. Mary’s University- San Antonio, Texas August 2018 – May 2019
Lincoln International Academy- Managua, Nicaragua Class of 2018
· High School Honors: President’s Education Awards Program; Senior Athlete of the Year
