Edward Barnes

Mortgage servicing and financial operations professional with 8+ years of experience, including 4 years as an Escrow Analyst and most experience in Treasury operations. Skilled in residential mortgage escrow tax and insurance processing, disbursement review, account research and correction, MSP/Black Knight, payment exceptions, and customer issue resolution. Known for accuracy, high productivity, sound judgment, and effective collaboration with customers, internal business units, tax authorities, and banking partners.

Treasury Analyst - LoanCare - Virginia Beach, VA

(2023-08 - 2026-08)

• Reviewed and monitored wire transfers for accuracy and completion; entered wires, distributed workflow, and reported transfer-related issues to the Treasury Manager while coordinating resolution with internal business units.
• Reviewed and uploaded ACH and check issue files and made positive-pay decisions across banking portals, identifying exceptions and potential fraud indicators.
• Used MSP in Black Knight to validate check status and investigate payee mismatches; cross-referenced the unpaid escrow log and coordinated reissuance of uncashed escrow checks through external banking partners.
• Partnered with banking institutions to resolve payment and account issues and support bank account administration, including loading bulk wire files into bank platforms.

Escrow Analyst - LoanCare - Virginia Beach, VA

(2019-04 - 2023-08)

• Analyzed and processed residential mortgage escrow tax and insurance computations to ensure loans pass the analysis cycle while consistently meeting or exceeding departmental performance goals; during peak periods, processed up to 20% more loans per day than the team average.
• Resolved customer escrow concerns by phone through research of tax and insurance records, identification of billing or coding errors, and implementation of account corrections to support accurate servicing.
• Prepared documents, reviewed disbursements in Excel, and followed up on assigned transactions through MSP in Black Knight.
• Verified tax information through state tax websites, identified discrepancies, and monitored accounting records for mortgage escrow services, making corrections as needed.

Document Control Specialist - LoanCare - Virginia Beach, VA

(2018-01 - 2019-04)

• Processed mortgage payoff documentation accurately and efficiently while meeting business and regulatory requirements and regularly exceeding productivity goals, including output at approximately twice the expected rate.
• Collaborated with internal departments to resolve documentation issues; maintained file security and used FileOnQ, DocVelocity, Excel, Box, and Iron Mountain workflows.

Property Manager - Private Residential Property - Portsmouth, VA

(2013-01 - 2026-12)

• Manage rent payments, deposits, budgeting, property operations, and vendor relationships while responding to tenant concerns with strong problem-solving and conflict-resolution skills.

Sales Associate - Walmart - Suffolk, VA

(2017-04 - 2017-12)

• Delivered customer service in a high-volume retail environment, resolved concerns, and managed competing priorities and deadlines.

Loader Operator - Cintas - Portsmouth, VA

(2016-09 - 2017-11)

• Coordinated inbound and outbound material movement while following workplace safety procedures.

Sales Associate - Walmart - Portsmouth, VA

(2007-08 - 2015-11)

• Provided long-term customer service and sales support, resolved customer concerns, and assisted with receiving, pricing, merchandising, and inventory handling.

Diploma - I.C. Norcom High School (2004-06) Portsmouth, VA