Scrum Master
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An Aspiring IT Professional who advances and frequently exhibits high levels of creativity. Exceptionally organized and effective communication skills. Regularly takes a new viewpoint on ongoing plans with ability to solve complex problems with strong analytical skills and empathy towards others as a team. Emphasizes consistent desired outcomes when collaborating with internal and external teams to execute strategies.
Technology Operations AssociateRichardson, Texas
HCL America January 2022 – Present
● Taken 30+ Calls/Chats/emails per day, Incident Tickets on Service Now with Strict SLAs, as well as adapting to new technology rollouts on a scheduled timeline.
● Supported Lending, Corporate, Wholesale, Global, Legal, and other LOB’s relating to Applications and Hardware, password support, network connectivity.
● Observed company policies in all fields, Password Support, Active Directory entitlements, VPN Virtual Private Network support, Internet/Network, Citrix Support, Hardware, Web Browser servicing, firewalls fix, anti-virus fix, Software application assistance, Web applications, Microsoft Office application support, VDI support with both persistent and non-persistent VDI.
● Troubleshooted all issues related to applications and hardware, documenting tickets, escalating issues, Order requests, Printers, and reporting major outages for the company.
● Answered team members’ questions and concerns regarding all manners of questions related to upcoming rollouts of new software and hardware.
Senior Associate – Project Coordinator Richardson, Texas
Infosys October 2018 November 2020
● Worked on METRICS application which provides sales, marketing, finance data on daily and monthly basis.
● Proficiently organized and facilitated stakeholder meetings, ensuring effective collaboration and communication among participants.
● Diligently documented meeting proceedings, capturing key actions and decisions for future reference and follow-up.
● Create and prepare compelling presentation materials, utilizing relevant software tools to enhance visual impact and effectively convey information.
● Consistently meet project deadlines by employing strong time management skills and prioritizing tasks to ensure timely completion.
● Offer comprehensive administrative support to project managers, including scheduling, coordinating logistics, and maintaining project documentation.
● Display a proactive approach to project tasks, demonstrating flexibility and adaptability to successfully complete assignments as assigned.
● Foster positive working relationships with cross-functional teams, promoting teamwork and cooperation to drive project success.
● Attended weekly and daily stand-up meetings with technical collaborators and active participation in code review sessions with senior and junior developers.
● Documented Technical failures with resolution guidance, making sure the troubleshooting process is streamlined and fast for the whole team to perform on call duties efficiently.
Bachelors of Science in Information Technology and systems from Univeristy of Texas at Dallas
