Ej Duncan

Accomplished server with 12 years of experience in the hospitality industry, specializing in both upscale dining and high volume. Proven ability to enhance guest experiences through menu knowledge and timely service. High level of attention to detail. Skilled in creating a curated guest experience to ensure repeat clientelle.

Server at Barolo Grill (2026-02 – Present)

• Greet guests promptly with water options
• Give brief description of restaurant's ethos and describe tasting menu with wine pairings, specials, and truffel upgrade options
• Course orders and fire appropriately working with Chef with timing
• Describe food as delivered to table along with drinks and wine
• Deliver smooth seemless service
• Use POS system for order taking and processing payments

Server at Luca (2025-08 – 2026-02)

• Accurately take food and drink orders from patrons and enter them into the POS system
• Provide exceptional customer service by promptly greeting guests
• Explaining what makes restaurant special
• Maintaining steps of service and adhering to to standards such as describing dishes when delivered to guests

Server at Proof Number Five (2023-06 – 2025-07)

• Greet every table shortly after seated, water table, discuss wine, beer and cocktail options
• Take orders and input accurately using Toast, coursing appropriately with seat numbers
• Fire courses with accurate timing, clearing and resetting table between courses
• Ensuring wiping and crumbing table between courses
• Ensure upscale dining experience

Server at Milad Bistro (2022-01 – 2023-05)

• Maintain high level of standards while performing most FOH duties
• Greet and seat guests, make basic cocktails, pour beer and wine, run food, bus tables, take care of all guests and ensure pleasurable dining experience
• Maintain menu and food knowledge in Persian dining
• Take orders and payment using Square POS

Server at Woodhouse Fish Company (2020-10 – 2021-12)

• Take table orders and payments using Toast POS
• Seat guests, discuss seafood menu and MP on daily specials, make recommendations on wine pairings with varying seafoods
• Bus tables, run and expedite food in timely manner
• Take to-go orders over the phone
• Manage Doordash and Grubhub orders

Lead Hostess at Absinthe Brasserie and Bar (2019-04 – 2020-03)

• Use aloha to ring up guests for to-go orders
• Take phone calls and reservations using OpenTable
• Greet all guests professionally and warmly, ensure rotation is done evenly, maintain proper flow of restaurant
• Ensure all reservations are sat in timely manner while fitting walk-ins in as efficiently as possible

Server at 315 Wine Bar (2017-09 – 2019-05)

• Take food orders on carbon paper and take to kitchen, firing courses accordingly using accurate seat numbers
• Run food and drinks in timely manner
• Maintain wine knowledge and recommend wine pairings with courses
• Ensure proper dining ettiquette is maintained

Server at Chocolate Maven Bakery & Cafe (2015-03 – 2017-09)

• Take food and drink orders using Aloha POS system
• Serve customers and ensure an enjoyable experience
• Deliver checks and take payments in timely fashion
• Maintaining positive attitude with high volume
• Ability to take tables both upstairs and downstairs
• Make espresso drinks up to proper standards

Concierge at Four Seasons Resort (2013-11 – 2015-02)

• Make hotel, spa, restaurant, and guided tour reservations
• Check guests in and out using Opera PMS System
• Ensure guests satisfaction with overall stay at establishment
• Going above and beyond to provide luxury and comfort to guests
• Taking high levels of phone calls and using proper phone etiquette

High school diploma or GED – New Mexico School for the Arts (2010-08 – 2013-05)