Ekene Odigwe

Relationship-driven operator with 15+ years managing the full customer/member lifecycle — onboarding, retention, escalation, and renewal — across broadcast and Web3 organizations. Built onboarding workflows from zero for five organizations, and led a client-facing crisis response that recovered account sentiment 20% and grew team throughput 65% during peak escalation volume.

Controller, Programmes (Studio) at Federal Radio Corporation of Nigeria (FRCN) (2011-01 – Present)

Own the end-to-end relationship with a 300,000+ listener base across the 7-station Enugu Zonal Office, one of 37 stations nationwide at FRCN. Sustained this client-facing role full-time throughout every concurrent engagement below — proven reliable delivery across timezones for 4+ years.

VP, Web3/Blockchain Strategy (Community & Operations Lead) at Autheo, formerly GO WFO (2023-11 – 2024-11)

Designed the entire onboarding experience from scratch for an early-adopter user base ahead of public launch — no existing playbook to work from.

• Authored onboarding workflows and support guidelines; sourced and managed key infrastructure partnerships that supported a smooth go-live.

Community Operations Lead at AfrofutureDAO (2021-10 – 2024-03)

Owned the relationship lifecycle for 300+ active members from zero — onboarding, engagement, retention, and escalation support across Discord and Telegram.

• Led a full client-facing crisis response during a high-tension escalation period: recovered account sentiment 20% over 3 months and lifted support-team throughput 65% through workflow redesign (internal tracking).
• Partnered cross-functionally on the AfrofutureDAO x Brave Software account partnership, covered by TechCabal.

Product Manager, Community & Engagement at #DerivedArt (2023-03 – 2024-03)

Ran a full-cycle retention and re-engagement campaign, lifting active accounts 40% across a 10,000+ member base.

• Managed a key account partnership that drove 200% engagement growth on its own.

Project Manager, Community & Cultural Programmes at #artStormNFT (2022-10 – 2023-10)

Coordinated a four-partner collaboration (ethSafari, Public Space Network, About Art Africa, AfrofutureDAO) delivering a 20-site transformation program across Nairobi and Kilifi on time and on scope.

Community & Social Media Manager at Commons Stack (2021-06 – 2022-03)

Grew account engagement 20% and added 7,000+ new relationships in 9 months; managed the grant-funding promotion and stakeholder AMA schedule.

Visiting Coordinator at West Africa Broadcast Media Academy (WABMA) (2021-10 – Present)

Design and deliver onboarding training for early-career broadcasters; built the 49-slide enablement curriculum used across cohorts.

BA in Linguistics – Nnamdi Azikiwe University, Awka (2006)

Diploma in Information Security & Cyber Law – Delhi (2016)