Amy Berkovec

Customer-focused relationship manager with 10+ years of experience building trusted partnerships, managing strategic accounts, and delivering consultative solutions across hospitality, beverage, and consumer brands. Proven ability to increase customer engagement, identify growth opportunities, coordinate cross-functional initiatives, and deliver exceptional client experiences that drive retention and long-term business value. Known for developing strong customer relationships, understanding client goals, solving business challenges, and serving as a trusted advisor throughout the customer lifecycle.

Passionate about helping customers achieve success while creating measurable business outcomes.

Spirits Sales Consultant - RNDC - Niles, IL

(2022)

• Managed a portfolio of 150+ customer accounts across restaurants, bars, retailers, and hospitality businesses
• Built long-term relationships with customers by understanding business objectives and recommending tailored product and merchandising strategies.
• Serves as a trusted advisor, providing market insights, competitive analysis, and category expertise to support customer growth.
• Partnered with suppliers and internal teams to execute successful product launches, promotional campaigns, and customer events.
• Developed customized beverage programs, menu recommendations, and retail merchandising strategies that increased product visibility and customer engagement.
• Resolved customer concerns quickly while ensuring a high level of service and ongoing account satisfaction.

Client Solutions & Hospitality Market Professional - The Stained Glass Bar & Bistro - Evanston, IL

(2018 - 2020)

• Delivered exceptional customer experiences while building lasting relationships with guests and business partners.
• Consulted on beverage program development using customer insights, sales trends, and market analysis.
• Created seasonal beverage programs that increased repeat business and strengthened customer loyalty.
• Analyzed sales performance and customer preferences to optimize inventory, menu offerings, and purchasing decisions.
• Managed vendor relationships and collaborated with suppliers to introduce new products and promotional initiatives.
• Monitored KPTs to improve operational efficiency, inventory management, and customer satisfaction.

Hospitality Management Specialist - Rock Bottom Brewery - Chicago, IL

(2014 - 2017)

• Trained and onboarded new employees on operational procedures, customer service standards, and company best practices.
• Delivered high-quality customer experiences in a fast-paced environment while consistently building guest loyalty.
• Educated customers on products, creating personalized recommendations that enhanced engagement and repeat business.
• Collaborated across departments to improve communication, service delivery, and operational effectiveness.

Client Solutions Specialist - ArtsEmerson - Boston, MA

• Provided exceptional customer support throughout the ticketing process, increasing customer satisfaction and revenue.
• Managed customer inquiries, resolved issues efficiently, and maintained accurate operational records.
• Generated financial and performance reports that supported business decision-making and KPI tracking.

Marketing Specialist - Company One - Boston, MA

• Coordinated marketing initiatives and community engagement campaigns to increase brand awareness.
• Collaborated with cross-functional teams to execute marketing projects and improve organizational effectiveness.
• Organized and mentored interns while managing project timelines and campaign execution.

Bachelor of Arts - Theatre Studies & Marketing Communications - Emerson College