Merari Contreras
Customer Success | Relationship Manager | Client Services
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About
Customer Success and Relationship Management professional with 10+ years of experience managing client relationships, supporting SaaS customers, onboarding merchants, delivering product demonstrations, and resolving account issues. Managed 50+ merchant and reseller accounts while supporting monthly SaaS subscriptions, customer documentation, and ongoing account success. Experienced with Jira, CRM systems, and cross-functional collaboration.
Currently pursuing IT training through My Computer Career. Bilingual in English and Spanish.
Experience
PT Account Representative, 1st Party - Frost-Arnett
(2026-02)
- Resolve account inquiries, assist customers with payment solutions, and document activity while maintaining compliance.
Relationship Manager / Client Service - OVVI
(2021-12 - 2025-03)
- Managed relationships for 50+ merchant and reseller accounts as the primary customer contact.
- Conducted onboarding, product demonstrations, and customer education for the OVVI POS platform.
- Educated customers on monthly SaaS subscriptions, billing, documentation, and available services.
- Used Jira and CRM tools to document interactions and coordinate follow-up with internal teams.
- Collaborated with Sales, Support, and Operations teams to ensure an excellent customer experience.
Collections Representative - Frost-Arnett
(2017-05 - 2021-11)
- Managed customer accounts, negotiated payment arrangements, and earned Highest Collection of the Month recognition.
Assistant Manager - Tarantino Properties
Property/Leasing Manager - GPI Management
Lead Customer Service Representative - Fred Loya Insurance
