General Manager at USARG INC (2006-01 – Present)
Hours per week: 30
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Data entry
Manager at La estancia Argentina (2003-01 – 2006-01)
Hours per week: 40
- Supervise a team of four customer service representatives and their logs
- Create new process documentation to increase response time by 20%
- Limit customer leave rate to under 3% by maintaining positive relationships
- Oversee customer database and manage data input, updates and follow-ups
- Continue to achieve a 98% customer satisfaction rate
Customer Service at Che Cafe (2002-08 – 2003-01)
Hours per week: 40
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations. Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
