Ela Bastida

Hours per week: 30

General Manager at USARG INC (2006-01 – Present)

Hours per week: 30

• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Improved safety procedures to create safe working conditions for workers.
• Data entry

Manager at La estancia Argentina (2003-01 – 2006-01)

Hours per week: 40

• Supervise a team of four customer service representatives and their logs
• Create new process documentation to increase response time by 20%
• Limit customer leave rate to under 3% by maintaining positive relationships
• Oversee customer database and manage data input, updates and follow-ups
• Continue to achieve a 98% customer satisfaction rate

Customer Service at Che Cafe (2002-08 – 2003-01)

Hours per week: 40

• Resolved customer complaints and maintained clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations. Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Some college (no degree) – Universidad de Buenos Aires (2001)

High school diploma or equivalent – Tomas Espora Argentina (1998)