Eleanor Nykamp

IT professional with 7+ years of experience in systems administration, endpoint management,

and technical support across MSP and ISP environments.

Currently leading proactive support operations at an MSP, managing Microsoft Intune and

Autopilot deployments across multiple client organizations. I build PowerShell automation solutions that reduce manual workload, administer Exchange Online environments across client tenants, and manage Active Directory and Entra ID for user provisioning and access control.

Core expertise

• Microsoft Intune / Autopilot / Endpoint Management
• Exchange Online & Microsoft 365 Administration
• Active Directory & Microsoft Entra ID
• PowerShell Scripting & IT Automation (3+ years)
• NinjaOne (NinjaRMM) & ConnectWise
• Sophos Firewall & VPN Configuration
• Windows Server, Azure Virtual Desktop
• Multi-client MSP Infrastructure Support

I'm passionate about finding ways to automate repetitive processes and improve IT operations.

Open to remote opportunities in IT management, systems administration, or endpoint engineering.

Certifications: Microsoft Azure Fundamentals (AZ-900)

Education: BS in Information Technology & Administrative Management — Central Washington

University

GitHub: github.com/Feythnin

• Lead proactive support operations across multiple client environments, coordinating team meetings, delegating tasks, and driving continuous improvement in service delivery
• Deploy and manage Microsoft Intune and Autopilot across client organizations, standardizing device enrollment, compliance policies, and application delivery •

Build PowerShell automation scripts for system maintenance, software deployment, and desktop management, including a cleanup process that reclaimed over 70 GB of disk space across endpoints

• Administer Exchange Online environments including shared mailbox permissions, transport rules, email archiving, and calendar ownership transfers for multiple client tenants
• Manage Active Directory and Microsoft Entra ID for user provisioning, group policy, and access control across diverse client infrastructures
• Automate software deployments (Adobe Creative Cloud, Bluebeam, LOB applications) through NinjaOne and Intune, reducing manual installation time
• Research, test, and develop integration code for new vendor products, ensuring smooth adoption across client environments • Identify workflow improvement opportunities and implement automation solutions using NinjaOne scripting and PowerShell

Central Washington University - Bachelor's Degree

Information Technogy and Administrative Management/Web and Database Administration