Ernest George

Microsoft 365 Administrator with 15+ years of enterprise IT experience supporting environments of 1,000+ users. Specialized in Microsoft 365 tenant administration, Azure AD (Entra ID) hybrid identity management, Microsoft Intune device management, Conditional Access configuration, and Exchange Online administration.

Experienced in authentication troubleshooting (MFA, Kerberos, NTLM), endpoint security policy enforcement, and hybrid Active Directory environments. Strong background in PowerShell-based administrative automation, compliance enforcement, and Zero Trust security alignment.

ITIL® 4 Foundation trained. Currently completing Microsoft MS-900 and AZ-900 certifications.

FSO/DSS – Infrastructure & Endpoint Support at HCLTech (End Client: Verizon) (2025-02 – 2026-01)

• Supported enterprise Microsoft 365 access and authentication workflows
• Troubleshot Azure AD login issues, MFA failures, VPN connectivity, and DNS-related access disruptions
• Managed endpoint deployment, lifecycle support, and compliance validation
• Coordinated infrastructure-related support with networking and unified communications teams

IT Service Support Team Lead at HCL Technologies (2024-02 – 2024-07)

• Administered Microsoft Intune for enterprise mobile and endpoint device management
• Enforced endpoint compliance and security policies across hybrid Azure AD environment
• Developed and maintained operational SOPs for identity and device governance
• Monitored ServiceNow KPIs and managed ticket workflows

Microsoft 365 Migration Support at OPTUM (via Wipro) (2023-07 – 2023-11)

• Supported Microsoft 365 tenant migration including OneDrive and SharePoint transitions
• Assisted with Exchange Online mailbox configuration
• Configured Microsoft Authenticator for MFA enrollment
• Supported hybrid authentication and VPN workflows

Service Desk Analyst – Laptop Refresh at Knights of Columbus (2023-02 – 2023-05)

• Supported enterprise Windows 10/11 deployments
• Assisted with secure data backup and restoration
• Provided remote support for distributed workforce

Desktop Support Specialist – M365 & Identity Administration at Barracuda Networks (2022-02 – 2022-08)

• Managed Active Directory and Azure AD user provisioning
• Administered Exchange Online mailboxes and access permissions
• Applied Microsoft Intune configuration policies for endpoint governance
• Supported Conditional Access and MFA implementation

Technical Support Analyst – Hybrid AD Environment at Northwestern Mutual (2020-01 – 2022-01)

• Supported hybrid Active Directory and Office 365 enterprise environment
• Administered Intune for macOS device governance
• Supported VMware Horizon and vSphere virtual infrastructure
• Provided remote enterprise administration

IT Support Analyst – Office 365 Migration at NBCUniversal (via Insight Global) (2019-01 – 2019-12)

• Supported enterprise Office 365 migration initiative
• Assisted with DUO MFA deployment
• Resolved Exchange Online licensing and mailbox issues

IT Analyst / Desktop Support at Purdue Pharma L.P. (via HCLTech) (2017-01 – 2018-11)

• Supported Active Directory account administration
• Managed MobileIron device compliance and security policies
• Assisted with PowerShell administrative scripting tasks

PC Refresh Technician at Diageo (2016-01 – 2016-04)

• Executed enterprise hardware refresh initiative and OS deployment
• Migrated user data and validated system configurations

Desktop Support Technician at SmartEquip (2015-07 – 2015-09)

• Provided enterprise Windows Server support
• Assisted with Active Directory account management and VPN configuration

IT Desktop Support Technician at 454 Life Sciences (Roche Diagnostics) (2012-02 – 2015-07)

• Supported enterprise Windows environment and endpoint security deployment
• Applied Symantec Endpoint Protection and encryption tools

Desktop Support / Systems Administrator at Gexpro / Rexel Holdings USA (2011-09 – 2011-11)

• Provided Level 2 enterprise support
• Assisted with Active Directory and workstation imaging

Desktop Support Technician at Yale-New Haven Hospital (2010-11 – 2011-04)

• Supported hospital-wide Windows environment
• Installed encryption and endpoint security tools

Data Migration Technician at Unilever (2010-04 – 2010-10)

• Performed enterprise data migrations and workstation deployment

Certificate in Computer Technical Support – Gibbs College – Norwalk, CT